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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 2: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 3: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Topic 4: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Topic 5: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A) Hardware redundancy control
B) SSL- encrypted cloud communication
C) Sophisticated cloud firewall
D) Outage protection
2. Which features are available in the smart form designer? Choose Three correct answers.
A) Import translations
B) Copy template
C) Create custom elements
D) Preview report
E) Design new icons
3. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the activity
B) Click on the navigation icon within the equipment
C) Click on the navigation icon within the service call
D) Click on the navigation icon within the home page.
4. What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
A) Select a linked object
B) Select whether it is mandatory
C) Select a template
D) Select a record form the linked object
5. Data transmission to and from the cloud is encrypted through SSL. Determine whether this statement is True or False.
A) True
B) False
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,B,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
