IBM C9510-526 : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the best reason for quality written technical communication?

A) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
B) To ensure our customers can understand what has been written.
C) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
D) To ensure our clients can read and understand emails.

2. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 128-bit Data Encryption Standard (DES)
B) 64-bit Advanced Encryption Standard (AES)
C) 128-bit Advanced Encryption Standard (AES)
D) 256-bit Triple Data Encryption Standard (DES)

3. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) Priority
B) Description
C) Requested Completion Date
D) IBM business justification

4. What is measured by Service Given Days? The number of days from Call Entry (CE) to the:

A) last instance of a final service given code on PMRs.
B) T9 service given code.
C) first instance of a final service given code on PMRs.
D) non-definitive last service given code on PMRs.

5. A customer opens a Problem Management Record (PMR) electronically and provides a ComplD. The Level 1 support professional cannotfind entitlement for this CompID. When informing the customer that no support contract was found, the customer sends a fax to the L1 support professional with the customer's support document including the Passport Advantage number and customer number.What should the L1 support professional do in this case?

A) Re-entitle the PMR for any product and work on the PMR.
B) Close the PMR.
C) Create a secondary PMR and requeue it to the entitlement exception team and work on the primary PMR after entitling it with "no valid contract".
D) Create a secondary PMR and requeue it to the entitlement exception team and requeue the primary PMR to the feedback queue until notified by the entitlement exception team.

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