IBM Application Integration Middleware L1 Support Application Development : C9510-526

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Where can a published Technotebe found?

A) inCallCenter
B) in the LI Support teamroom
C) in RETAIN
D) on the IBM Support Web site

2. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Close the PMR as it is out of L1 support scope.
B) Contact L3 to get fixpack.
C) Post thread in developerWorks forum and direct the customer to it.
D) Search for fixpack and provide link and instruction to customer.

3. Premium Support offerings are services that provide:

A) additional and specialized support on Operating Systems.
B) specialized support on Operating Systems or Middleware products
C) additional and specialized support on Middleware products.
D) additional and specialized support on Operating Systems or Middleware products.

4. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:

A) in its entirety
B) editing out all of the error information, including any confidential information
C) Editingthe error information down to just the relevant section
D) the error information down to just the relevant section and remove any confidential information

5. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) to change a Web page.
B) to program an application.
C) as a reliable tool for Site Services.
D) to subscribe to updates from a Web page.

Solutions: