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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following options is included only in SAP Enterprise Support?

A) Dedicated contact point for the partner
B) Message solving
C) 24*7 support for Very High messages
D) Technical Quality Check

2. What do you configure to enable Root Cause Analysis for a customer?

A) A single Diagnostic Agent
B) All system landscape components
C) Technical System and Diagnostic Configuration for each component
D) A bridged central Solution Landscape Directory to SAP Solution Manager

3. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Take as much time as you need to think about the customer's issue on your own.
B) Send the customer as much documentation as possible so they can find the solution themselves.
C) Call the customer and tell them that you cannot progress their message.
D) Good working relationships with colleagues with whom you can share and discuss ideas.

4. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Try to guess what the customer might want to have.
B) Ask the customer for their usernames and passwords.
C) Search for notes and confirmed messages.
D) Get a thorough understanding of the issue from the information given in the message.

5. What is SAP EarlyWatch Check?

A) It is a service delivered remotely.
B) It is a service delivered onsite.
C) It is a document that customers follow to check their platform.
D) It is a fully automatically generated report.

Solutions: