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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Passing Score: | 60% |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Exam Price: | $520–$670 USD (varies by region) |
| Recommended Training: | SAP BusinessObjects Support Fundamentals SAP Solution Manager Incident Management |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub |
| Sample Questions: |  |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - Message escalation and forwarding - CRM_DNO_MONITOR and INCMAN transactions |
| Topic 2: Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Root cause analysis and resolution tracking - Reproducing and documenting issues |
| Topic 3: Incident Management Fundamentals | 20% | - ITIL & SAP support processes - Message lifecycle and status handling - SLA definitions and priority levels |
| Topic 4: SAP BusinessObjects Architecture & Components | 20% | - Adaptive Processing Server, Web Application Container - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture |
| Topic 5: Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - SAP Notes and knowledge base search - Remote support and diagnostics tools |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Exam FAQ — Worth Buying
Yes — download the free SAP Certified Support Associate - Incident Management with SAP BusinessObjects demo and judge the cram before paying. Purchases include one-year service: 365 days of update versions sent asap by email; renew afterward at 50% off.
The SAP Certified Support Associate - Incident Management with SAP BusinessObjects is SAP's certification exam for SAP Certified Support Associate - Incident Management with SAP BusinessObjects, at the Associate level. Short on time? Focused, simple-to-use material is the fix. Related credentials include SAP Certified Application Associate - SAP BusinessObjects Platform.
No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes Eligibility rules change over time, so verify the current requirements on the official page (official C_BOSUP_90 exam page) before registering.
The SAP Certified Support Associate - Incident Management with SAP BusinessObjects blueprint spans 5 domains — including SAP BusinessObjects Architecture & Components (20%), Support Best Practices & Escalation (15%), Incident Management Fundamentals (20%). The complete outline above lists every subtopic; budget your time by weight.
Yes:
After any course, lock it in with the 80 practice questions for the SAP Certified Support Associate - Incident Management with SAP BusinessObjects — every answer expert-verified.
$520–$670 USD (varies by region) per attempt, 60% to pass. Fail, and you pay the fee twice or more — dozens of dollars of preparation with the 80 practice questions for the C_BOSUP_90 exam at Test4Cram is really worth it.
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The SAP Certified Support Associate - Incident Management with SAP BusinessObjects is delivered Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers — pick the arrangement that suits you when booking.
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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What does priority in incident management mean?
- A. It is an attribute of the customer's system.
- B. It defines the importance of the customer for SAP.
- C. It is an attribute that characterizes the urgency of an issue.
- D. It is an attribute of the Service Desk.
Correct Answer: C 🗳️
Which component of SAP Solution Manager will help you to identify the latest software updates?
- A. Root Cause Analysis
- B. Work Center
- C. Implementation Content
- D. Maintenance Optimizer
Correct Answer: D 🗳️
A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
- A. Send the customer multiple possible solutions even if you have not tested them.
- B. Update the customer with the same solution you sent originally until the customer understands that solution.
- C. Update the customer with detailed step by step solutions using clear but short sentences.
- D. Send customers short answers to avoid confusion.
Correct Answer: C 🗳️
What is the definition of Initial Reaction Time (IRT)?
- A. The amount of time that a customer message has been within the responsibility of SAP.
- B. The contractually agreed time for the first qualified response to customer.
- C. The overall time taken to process the message.
- D. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
Correct Answer: B 🗳️
What is Product Support Hierarchy in SAP environment? (Choose two)
- A. It defines the maintenance pricing level.
- B. It is a view on the Application Component Hierarchy.
- C. It is an instrument in organization and reporting within Product Support.
- D. It is part of the Service Level Agreement.
Correct Answer: B,C 🗳️
