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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Forecasting and Project Management | 20% | - Project Management
|
| Process Design and Analysis | 20% | - Process Types
|
| Quality Management Methods | 25% | - Quality Tools and Techniques
|
| Capacity Planning and Facility Layout | 15% | - Layout Design
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
WGU Operations Management (C215, VDC2) Sample Questions:
Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
- A. Normal time
- B. Observed time
- C. Performance time
- D. Standard time
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which formula would compute process velocity?
- A. Output / input
- B. Time a resource is used / time a resource is available
- C. Actual output / standard output
- D. Throughput time / value-added time
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
- A. ISO 9001 standards
- B. Customer relationship management (CRM)
- C. Lean systems
- D. Enterprise resource planning (ERP)
Correct Answer: C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?
- A. A level aggregate plan
- B. A chase aggregate plan
- C. A modified sales and operations plan
- D. A hybrid aggregate plan
Correct Answer: B 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
- A. It negatively affects subcontracting.
- B. It negatively affects hiring and firing.
- C. It is more risky.
- D. It is time consuming.
Correct Answer: C 🗳️
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