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WGU Operations-Management Exam Syllabus Topics:

Section	Weight	Objectives
Capacity Planning and Facility Layout	15%	- Layout Design 1. Product, process, fixed-position layouts 2. Location decision factors - Capacity Concepts 1. Design capacity, effective capacity, utilization 2. Capacity strategies and expansion
Supply Chain and Inventory Management	20%	- Inventory Control 1. EOQ, reorder point, safety stock 2. Just-in-Time (JIT) and lean systems - Supply Chain Design 1. Supplier relationships and tiers 2. Logistics and distribution
Quality Management Methods	25%	- Quality Tools and Techniques 1. Pareto charts, fishbone diagrams, flowcharts 2. Statistical process control and control charts - Total Quality Management (TQM) 1. Principles and philosophies 2. Cost of quality
Process Design and Analysis	20%	- Process Types 1. Line, batch, continuous, project processes 2. Product vs service processes - Process Performance 1. Bottleneck identification and management 2. Efficiency, productivity, cycle time
Forecasting and Project Management	20%	- Demand Forecasting 1. Error measurement and accuracy 2. Qualitative and quantitative methods - Project Management 1. Project lifecycle and scope 2. CPM/PERT, critical path analysis