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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Leadership Theories | - Contemporary leadership perspectives - Transformational vs transactional leadership - Behavioral approaches - Contingency theories - Trait approaches to leadership |
| Organizational Structure and Culture | - Organizational culture dimensions - Organizational design principles - Organizational change and development - Organizational communication - Organizational structure types |
| Group Behavior and Dynamics | - Power and political behavior - Group development stages - Group structure and roles - Team building and teamwork - Conflict and negotiation |
| Individual Behavior and Personality | - Perception and attribution - Attitudes and job satisfaction - Personality traits and theories - Motivation theories (Maslow, Herzberg, Vroom) - Individual decision-making |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?
- A. A system that emphasizes rewards for individual contributions as well as for selfless contributions
- B. A system that emphasizes group rewards based on aggressive competitiveness
- C. A system that emphasizes group rewards for maximizing productivity
- D. A system that emphasizes individual rewards for aggressive competitiveness
Correct Answer: A 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
How can an organization transmit its culture to its employees?
- A. By creating and repeating ritualistic activities
- B. By influencing the balance of cultural backgrounds of employees
- C. By studying employee gripes and complaints
- D. By requiring employees to memorize the mission statement
Correct Answer: A 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
What is one of the six primary characteristics that define an organization's culture?
- A. Political orientation
- B. Competitor benchmarking
- C. Team orientation
- D. Aggressiveness
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?
- A. Distinctiveness, consensus, and consistency
- B. Problem, criteria, and alternatives
- C. Situation, attributes, and alternatives
- D. Creativity, relationships, and expertise
Correct Answer: A 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
- A. Extrinsic reward
- B. Personality reward
- C. Compensatory reward
- D. Intrinsic reward
Correct Answer: A 🗳️
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