WGU Organizational Behavior (GTO1, C715) : Organizational-Behavior

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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. If a work group's goal is to share information, what is a work team's goal?

A) To reduce costs
B) To create collective performance
C) To maximize random and varied skills
D) To maximize individual inputs

2. What is true about the relationship between performance evaluation and motivation?

A) The relationship does not depend on the perceptual process.
B) The relationship is strong for employees but weak for managers.
C) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
D) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.

3. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
B) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
C) A climate of trust, members who fill role demands, and an absence of conflict
D) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands

4. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Smoothing and confrontation
B) Confrontation and smoothing
C) Satisfying goals and smoothing
D) Compromise and superordinate goals

5. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Specificity and feedback
B) Specificity and encouragement
C) Direction and challenge
D) Challenge and encouragement

Solutions: