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Pegasystems PEGAPCDC84V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 10% | - Share action details externally - Mobile and contact center integration - Email treatment delivery - Real-time container setup |
| Topic 2: Next-Best-Action Concepts | 12% | - Optimize customer value in contact center - Define starting population - Always-on outbound essentials - One-to-one customer engagement |
| Topic 3: Engagement Policies | 12% | - Create engagement strategies - Define customer engagement policies |
| Topic 4: Decision Strategies | 23% | - Strategy components and flow - Run simulations and analysis - Build and test decision strategies - Integrate predictive/adaptive models - Apply eligibility and prioritization rules |
| Topic 5: Actions and Treatments | 15% | - Define and manage customer actions - Configure actions for outbound - Present offers on web channels |
| Topic 6: Contact Policy and Volume Constraints | 18% | - Limit contact frequency across channels - Prevent action overexposure - Set volume constraints for outbound - Configure tracking periods |
| Topic 7: AI and Arbitration | 10% | - Adaptive Decision Manager usage - Action arbitration logic - Business levers for ranking - AI-driven prioritization |
