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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 15% | - Monitor and audit workspace activity - Configure security policies and compliance settings - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) |
| Topic 2: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Configure app permissions and settings - Manage integrations and workflows |
| Topic 3: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 4: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Manage user roles and admin roles |
| Topic 5: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support - Promote best practices and user adoption |
| Topic 6: Channel & User Group Administration | 28% | - Manage default channels and required channels - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Convert public channels to private channels |
| Topic 7: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
Salesforce Certified Slack Administrator Sample Questions:
You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)
- A. Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.
- B. Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
- C. Record a demo outside of Slack and import the file into a multi-workspace channel.
- D. Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You're an Org Owner for a financial organization's Slack Enterprise Grid.
Someone accidentally shared confidential financial statements in a public Slack channel.
You have since deleted the file; however, you want to track which users have downloaded the file from Slack.
What is the best way to do this?
(Select the best answer.)
- A. Use the Discovery APIs to export the required public channel data.
- B. Use the Audit Logs API to export the required public channel data.
- C. Use the Import/Export Data tool under workspace settings to export the required public channel data.
- D. Use the Audit Logs API to audit the file download action in the required public channel.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)
- A. Lock guest invitations from each workspace's setting page.
- B. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
- C. Lock guest invitations from the org admin dashboard.
- D. Notify users that guest invitations must be submitted at the org level in the announcements channel.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Your company is on the Slack Enterprise Grid plan.
The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)
- A. Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
- B. Direct message (DM) an Org Owner requesting that their consultants be added as guests.
- C. @mention their Workspace Admin in the appropriate #proj channel to request guest access.
- D. Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?
- A. Post their question on their behalf in a public #help channel and respond in thread.
- B. Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.
- C. Respond to each employee via direct message with the answer to their question.
- D. Ask the question, and if they are still unable to find the answer, post their own question in a public
#help channel, where Jose and his team will respond in thread.
Correct Answer: B 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
