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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Topic 2: Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
| Topic 3: Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
| Topic 4: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Topic 5: Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
Salesforce Certified Slack Administrator Sample Questions:
You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)
- A. Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
- B. Create the minimum number of workspaces to meet your users' needs to limit context switching.
- C. Ensure the workspace design is loosely defined so that it can easily change over time.
- D. Define organization policies to prevent workspaces from differing from corporate standards.
Correct Answer: B 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You're an Org Owner for your organization's Slack Enterprise Grid instance.
Your organization has several Slack Connect channels used to communicate with vendors, and you're concerned about unauthorized vendors contacting your members.
Which setting should you enable to prevent this from happening?
(Select the best answer.)
- A. Restrict Slack Connect to a specific workspace so that only users who have access to that workspace can also access your Slack Connect channels.
- B. Disable the Use Slack Connect with free teams option so that only paid workspaces can access your Slack Connect channels.
- C. Adjust the Slack Connect for direct messages settings so that only Org Admins and Org Owners can send and accept direct messages (DMs) from outside organizations.
- D. Set up the custom messaging in Guidelines for using Slack Connect with the policy for communicating with approved vendors only.
Correct Answer: C 🗳️
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A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.
- A. True
- B. False
Correct Answer: A 🗳️
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You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?
- A. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
- B. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
- C. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
- D. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).
Correct Answer: C 🗳️
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What is a way to determine if an external person outside of your organization also uses Slack?
- A. Search for the person's email in the "People" section of your sidebar.
- B. Search for the person's email in the "Slack Connect" section of your sidebar.
- C. Ask your Workspace Primary Owner if they can confirm if the person uses Slack.
- D. Invite them to a Slack Connect channel first to verify whether or not they use Slack.
Correct Answer: B 🗳️
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