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Avaya 2U00210A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Positioning and Customer Scenarios | - Mapping solutions to business needs - Identifying customer requirements |
| Avaya Unified Communications Solutions | - Avaya UC product portfolio overview - Collaboration and messaging solutions |
| Deployment and Integration Concepts | - IP telephony and SIP fundamentals - Integration with enterprise communication systems |
| Unified Communications Fundamentals | - Core concepts of unified communications - Business value and use cases |
Avaya APSS Unified Communications Online Test Sample Questions:
1. You have a customer who is aware of employees relying more on personal communication devices than the desk phones and DID service the customer has invested in. They are interested in supporting a bring your own device (BYOD) strategy that allows employees to use their devices and protect corporate resources and workflow. What are two statements about the Avaya Messaging Service (AMS) that might be of interest to the customer? (Choose two.)
A) With AMS the employees can continue to use devices of their choice but still I communicate via their corporate identify and do not have to share their personal mobile numbers with colleagues or external parties
B) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages as well as carrier-based SMS.
C) A customer deployment requires that a local Avaya Messaging Service Enterprise Server be installed on the customers premise.
D) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages, traditional voice mail as well as carrier-based SMS.
2. Avaya Aura@ 6.2 FP 3 introduced improvements including flexibility in hardware needed for virtualization. Using a Capacity Calculator tool, the Avaya Aura" Virtualized Environment (VE) resource requirements can be sized more flexibly. What two things can be said about the Virtualized Environment Flexible Footprint? (Choose two.)
A) The Virtualized Environment Flexible Footprint gives customers great choice in which servers they deploy based on users and applications.
B) The Virtualized Environment Flexible Footprint can be implemented retroactively saving valuable implementation time
C) The Virtualized Environment Flexible Footprint can include non-Avaya components based on user need and application parity
D) The Virtualized Environment Flexible Footprint offers a more flexible and less costly virtualized environment for the Avaya Aura* applications.
3. HOTSPOT
Managers and executives at different client organizations often have different titles yet perform the same function. So instead of an IT Manager, you may be working with a C level officer such as a chief technical officer. Match the officers and managers, listed below, with the Avaya Web Conferencing benefit that would be of interest to them, for each feature, select the corresponding benefit from the dropdown list.
4. Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team. Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B) Yes. because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B,D | Question # 3 Answer: Only visible for members | Question # 4 Answer: B |


