[2024] Salesforce-Loyalty-Management.pdf - Questions Answers PDF Sample Questions Reliable
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NEW QUESTION # 13
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Product" option and map the green soda to the partner
- B. Add the partner in the Lookup on the Chocolate cookie product.
- C. Choose ''Category'' option and map the Chocolate cookies to the partner.
- D. Add the partner in the lookup on the snack product
Answer: A,D
NEW QUESTION # 14
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
- A. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
- B. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
- C. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
- D. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
Answer: C
NEW QUESTION # 15
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- B. Use standard Order Lookup on the Loyalty Ledger object
- C. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- D. Use the standard Order Lookup of the Transaction Journal Object
Answer: D
NEW QUESTION # 16
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Add the 'Transaction Journals' related list to the Contact record
- B. Add the 'View Member Profile' component on the Contact record
- C. Embed the 'Member Summary Embedded Dashboard on the Contact record
- D. Embed the Member Service Manager Home Dashboard on the Contact record
Answer: B,C
NEW QUESTION # 17
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member enrollment
- B. Loyalty member profile
- C. Loyalty membership merge
- D. Resetting tier points
Answer: A,B
NEW QUESTION # 18
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create custom objects in Loyalty
- B. Create customer integration code
- C. Create a Connected App in Platform
- D. Create Data Processing jobs
Answer: B
NEW QUESTION # 19
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
- C. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- D. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
Answer: A,B,C
NEW QUESTION # 20
In which two scenarios should an Administrator use member engagement attributes?
- A. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
- B. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- C. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- D. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
Answer: B,D
NEW QUESTION # 21
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the member is assign to the correct tier and that tier has benefits
- B. Adjust points on the member record to trigger member benefits actions
- C. Issue a promotion to the member of the mission benefits
- D. Confirm the program and member are in an active status
Answer: A
NEW QUESTION # 22
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Modify the Marketing user profile to include permission to run reports.
- B. Create a permission set to run reports and assign it to marketing users.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 23
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Voucher Definition, products, and Loyalty Member Tier
- B. Contact, Account, and Opportunity
- C. Contact Loyalty Program Member, and Loyalty Member Tier
- D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
Answer: C
NEW QUESTION # 24
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: A
NEW QUESTION # 25
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
- A. Create and implement a feature-rich Loyalty Member Mobile App
- B. Enable Experience Cloud and customize the Loyalty Member Portal
- C. Install the Salesforce Loyalty Member Mobile App
- D. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
Answer: B
NEW QUESTION # 26
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
- B. Add the Segmented "Loyalty program members" to a new "Campaigns".
- C. Create a custom report using "Salesforce reports".
- D. Create a new segment within CDP.
Answer: A,D
NEW QUESTION # 27
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Evaluation Flow
- B. Autolaunched Flow (No Trigger)
- C. Screen Flow
- D. Schedule-Triggered Flow
Answer: A,D
NEW QUESTION # 28
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Extend Expiration = no extension
- B. Tier-model = fixed
- C. Extend Expiration = member enrollment anniversary
- D. Tier-model = anniversary
Answer: A,B
NEW QUESTION # 29
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: A
NEW QUESTION # 30
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- D. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
Answer: C
NEW QUESTION # 31
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Last Modified Date
- B. Current Member Count
- C. Created Date
- D. Reporting Enabled (Boolean)
Answer: A,C
NEW QUESTION # 32
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Create formula fields on Case Object
- B. Embed Loyalty Member Profile Cards
- C. Develop a custom component
- D. Create a Screen Flow
Answer: B
NEW QUESTION # 33
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