CIS-CSM Dumps for Pass Guaranteed - Pass CIS-CSM Exam 2022
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Benefits of ServiceNow Certified CIS CSM
CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go.
Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with realâÂÂworld examples and a handsâÂÂon approach.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.
NEW QUESTION 35
Special Handling Notes can apply to which one of the following based on specific attributes?
- A. VIP
- B. Holiday
- C. Contact
- D. Domain
Answer: C
NEW QUESTION 36
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. None of the above
- B. Entering question in portal only
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/ contextual-search/concept/c_DefineContextualSearch.html
NEW QUESTION 37
From what places in SN can an agent create a case? (Choose three.)
- A. Customer Service Application
- B. Chat
- C. Account
- D. Contact
Answer: A,C,D
NEW QUESTION 38
What is required to synchronize fields from a parent to a child case(s)?
- A. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- B. No action required, this is a standard Customer Service Management feature
- C. The role of sn_customerservice.customer_case_manager must be assigned
- D. Major Issue Management needs to be installed and certain properties enabled
Answer: B
Explanation:
Explanation
NEW QUESTION 39
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.html
NEW QUESTION 40
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. None of the above
- B. Entering question in portal only
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
NEW QUESTION 41
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
- A. Chat
- B. Web
- C. Social
- D. Email
Answer: B,D
NEW QUESTION 42
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
- A. Chat
- B. Knowledge Article
- C. Accounts
- D. Case
Answer: C,D
NEW QUESTION 43
If only one user reports a content for moderation, the content will be hidden.
- A. True
- B. False
Answer: B
Explanation:
Explanation
NEW QUESTION 44
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. None of the above
- B. Entering question in portal only
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
Explanation:
Explanation
NEW QUESTION 45
Articles can provide the following: (Choose three.)
- A. Provide answers and responses to common issues or questions
- B. Document current and known issues
- C. Share product information
- D. Information about customer's service contract
Answer: A,B,C
Explanation:
Explanation
NEW QUESTION 46
Which of the following are channels? (Choose two.)
- A. Contacts
- B. Chat
- C. Article
- D. Web
Answer: B,D
NEW QUESTION 47
Agents and managers cannot create knowledge articles from Community questions.
- A. True
- B. False
Answer: B
Explanation:
Explanation
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
NEW QUESTION 48
What criteria can be used to determine when a new inbound case should be opened?
- A. When we have new marketing material for a customer
- B. When a customer has a question or issue to resolve
- C. When an internal problem occurs
- D. When a new customer is created
Answer: B
NEW QUESTION 49
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
- A. Define the number of hours needed to develop the associated requirements
- B. Implementation is only as good as the underlying process
- C. Define the Business Pain Points
- D. Have a clear understanding of the use cases
- E. Provide consistent service to customers
Answer: A,B,C,D
NEW QUESTION 50
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. True
- B. False
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/ customer-service-management/task/view-csm-executive-dashboard.html
NEW QUESTION 51
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 52
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :
- A. True
- B. False
Answer: A
NEW QUESTION 53
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Exam Topics of ServiceNow Certified CIS CSM
The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:
- Architecture and Security
- Baseline Application Functionality
- Proven Practices for Implementation
- Business Cases / Use Cases
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Practice Examples and Dumps & Tips for 2022 Latest CIS-CSM Valid Tests Dumps: https://drive.google.com/open?id=17ce0Xh7danvJR7mCbsyM2x8SxejYKEJ0