Get New 2021 Valid Practice To your C-C4H520-02 Exam (Updated 100 Questions)
SAP Certified Application Associate C-C4H520-02 Exam Practice Test Questions Dumps Bundle!
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 56
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Account specific configuration is applied to all databases
- B. Company specific configuration is applied to one database
- C. Company specific configuration is applied to all databases
- D. Account specific configuration is applied to one database
Answer: A,B
NEW QUESTION 57
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Dispatchers
- D. Managers
- E. Freelancers
Answer: A,B,E
NEW QUESTION 58
As an Administrator, you can maintain Settings at different levels. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply Company level settings to aspecific database
- B. You apply account level settings to a specific database
- C. You apply Company level settings to all databases
- D. You apply account level settings to All databases
Answer: A,D
NEW QUESTION 59
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select whether is mandatory
- B. Select a record from the linked object
- C. Select a linked object
- D. Select a Template
Answer: B
NEW QUESTION 60
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.
- A. Set Status to technically complete
- B. Approve EMME
- C. Set Status to Finished
Answer: A,B
NEW QUESTION 61
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Business Partner not created
- B. Equipment broken
- C. Item overdue
- D. Moment-Set is not created / configured
Answer: D
NEW QUESTION 62
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Smartforms and Feedback
- B. Administration
- C. Planning and Dispatching
- D. Master Data
Answer: A
NEW QUESTION 63
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Automated Scheduling
- B. Ticket Routing rules
- C. Service Level Agreement
- D. Mobile-Self Service
Answer: A,D
NEW QUESTION 64
Which is the recommended browser for screen configuration tool? Choose the correct answer.
- A. Internet Explorer
- B. Google Chrome
- C. Firefox
- D. Microsoft Edge
Answer: B
NEW QUESTION 65
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Define Core hours.
- B. Enter materials used
- C. Release Assignments
- D. Create Technician Skills
Answer: C,D
NEW QUESTION 66
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign permissions to user groups
- B. Assign User groups to users
- C. Assign users to permissions
- D. Assign user groups to permissions
Answer: A,B
NEW QUESTION 67
How can you translate a smartform? Choose the correct answer.
- A. Select the Translation language within the Designer
- B. Download it Microsoft word, translate and then upload
- C. Export it to XML, translate and Upload
- D. Maintain the translation of the smartform in company settings
Answer: C
NEW QUESTION 68
What assumptions / facts go for Querying? Note: There are 2 correct answers to this question.
- A. Core SQL supported
- B. DTOs have to be referenced by alias
- C. DTOs have to be referenced by variable definitions
- D. T-SQL supported
Answer: A,C
NEW QUESTION 69
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Series, Status, Text Input
- B. Picker, Status , Series , Number Input
- C. Picker, Formula, Series, Status
- D. Picker, Description, Series, Status
- E. Status, Series, Attachment, Text Input
Answer: A,B,E
NEW QUESTION 70
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to record a problem for a customer
- B. When you need to send an Engineer to the customer
- C. When you need to set up a meeting with a customer
- D. When you need to plan an Appointment at the Customer
Answer: A,B
NEW QUESTION 71
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check and approve partner documents
- B. Check skills and certifications
- C. Accept service calls
- D. Plan service calls
- E. Review partner details
Answer: A,B,E
NEW QUESTION 72
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Outage Protection
- B. Sophisticated Cloud Service Firewall
- C. SSL-Encrypted cloud communication
- D. Hardware redundancy control
Answer: B,C
NEW QUESTION 73
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Service Contract
- C. Activity
- D. Equipment
Answer: C
NEW QUESTION 74
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. Full Backup protection of Customer data
- B. SSL-Secured communication
- C. Oauth Token for Login free access
- D. Advanced perimeter security
Answer: B,C
NEW QUESTION 75
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
- B. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
- D. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
Answer: D
NEW QUESTION 76
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Moment
- B. Create Item and assign it
- C. Setup Business rule
- D. Create Moment set
- E. Create and assign QR code
Answer: A,D,E
NEW QUESTION 77
What is correct regarding user permissions? Note: There are 2 correct answers to this question.
- A. Users are assigned to permissions
- B. User groups are assigned to permissions
- C. Permissions are assigned to user groups
- D. Users are assigned to user groups
Answer: C,D
NEW QUESTION 78
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. Knowledge base access for customers and employees via Self Service Portal
- B. Allowance of Two-factor Authentication with password and defined hardware
- C. Automated timeout if the application is NOT actively used for a certain time
- D. AI-Powered platform to foster customer experience
- E. Encryption of all data stored in the cloud (AES 256bit)
Answer: B,C,E
NEW QUESTION 79
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Dispatchers
- D. Managers
- E. Freelancers
Answer: A,B,E
NEW QUESTION 80
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