Get New 2021 Valid Practice To your CPHQ Exam (Updated 202 Questions)
CPHQ Certification CPHQ Exam Practice Test Questions Dumps Bundle!
NAHQ CPHQ Exam Syllabus Topics:
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NEW QUESTION 16
The quality of amenities of care refers to the characteristics of the setting in which the encounter between patient
and clinician takes place, such as:
- A. Comfort, convenience and privacy
- B. Comfort
- C. Comfort, care and access
- D. Responsive to patient preferences
Answer: A
NEW QUESTION 17
An organization may develop performance measure internally or adopt them from a multitude of external resources.
However, regardless of the source of performance measure each measure should be evaluated against certain
characteristics to ensure a credible and beneficial measurement effort. Which of the following characteristics is/are
critical to performance measures?
- A. Cost-effectiveness
- B. Interpretability
- C. Validity
- D. Reliability
Answer: A,C,D
NEW QUESTION 18
When groups are asked to evaluate how effective they are with respect to will, ideas and execution, they consistently
provide bothersome answers. Self-assessment to hundreds of healthcare professional is administered in United States
and abroad. Most respondents mark:
- A. Low for will, medium to high for ideas and low for execution
- B. High for will, medium to high for ideas and low for execution
- C. High for will, medium to high for ideas and high for execution
- D. High for will, medium to high for ideas and low for execution
Answer: B
NEW QUESTION 19
Patients and their families have clearly articulated need respect to the care they receive. If the staff members they
encounter are nice but do not meet their needs, these staff members have delivered care inefficiently. It all means
that:
- A. No one comes here for a good time
- B. How can patients rate the skill of their doctors?
- C. Nice is not the only aspect of quality care
- D. The patient/family is very difficult or dysfunctional
Answer: C
NEW QUESTION 20
The components which support successful implementation of performance improvement programs and attainment of
project goals and objective include/s:
- A. Expected time frames
- B. Establishment of partnership
- C. Leadership commitment
- D. Establishment of performance improvement oversight entity
Answer: B,C,D
NEW QUESTION 21
Employees involved in quality circles are encouraged to develop ideas for improvement or request management
efforts to propose solutions for adoption. The aims of the quality circle activities are all of the following EXCEPT:
- A. Avoid sharing o optional measures
- B. Deploy human capabilities fully and draw out infinite potential
- C. Contribute to the improvement and development of the enterprise
- D. Respect human relations and build a workshop offering job satisfaction
Answer: A
NEW QUESTION 22
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully) the procedure was carried out.
- A. Consciousness
- B. Equity
- C. Appropriateness
- D. Care assessment
Answer: C
NEW QUESTION 23
The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure EXCEPT:
- A. Incomplete data: Data cannot be analyzed because of complexity
- B. Favorable outliner: Actual performance is better than the expected performance
- C. No outliner: Actual performance is within the expected range
- D. Unfavorable outliner: Actual performance is worse than the expected performance
Answer: A
NEW QUESTION 24
Once collected, performance measurement data require interpretation and analysis if they are to be used to improve the processes and outcomes of healthcare. Data can be used to compare:
- A. The performance of one organization to the performance of a group of organizations collecting data on the same measures in the same way
- B. A, B and C
- C. An organizations performance against itself over time
- D. An organization's performance against established benchmarks or guidelines
Answer: B
NEW QUESTION 25
______________ can be measured by how well evidence-based practices are followed, such as the percentage of time diabetic patients receive all recommended care at each doctor visit, the percentage of hospital-acquired infections, or the percentage of patients who develop pressure ulcers (bed sores) while in the nursing home.
- A. Safe care
- B. Equitable care
- C. Effective care
- D. Timely care
Answer: C
NEW QUESTION 26
This example shows the relationship between:
- A. Effectiveness and concept
- B. A concept and specific measures
- C. Specific indicator and milestone
- D. Specific measures and specific indicators
Answer: B
NEW QUESTION 27
Measures of central tendency describe the:
- A. Average distance of any point in the data set from the mean
- B. Type and number of classes for dividing the data
- C. Extent to which the data points are scattered
- D. Typical or middle data point
Answer: D
NEW QUESTION 28
______________ testing method provides useful information on respondents' perceptions of the response task, how respondents recall and report events, and how they interpret specified reference periods.
- A. Biometric testing
- B. Psychographic testing
- C. Cognitive
- D. Psychometric testing
Answer: C
NEW QUESTION 29
In order to perform a task for which one is held accountable, there must be an equal balance between responsibility and:
- A. Delegation
- B. Authority
- C. Education
- D. Specialization
Answer: B
NEW QUESTION 30
Once you have resolved these issues, the data collection should go smoothly. Unfortunately, many quality
improvement teams do not spend sufficient time discussing their data collection plans. They want to move
immediately to data collection step. This haste usually guarantees that the team will:
- A. Become frustrated with the entire measurement journey
- B. Reschedule the time and cost
- C. Collect the wrong data
- D. Collect too much (or too little) data
Answer: A,C,D
NEW QUESTION 31
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