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Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 52
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. REST
- B. Streaming API
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION 53
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
- A. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
- B. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
- C. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
- D. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
Answer: D
NEW QUESTION 54
What is the purpose of a DataRaptor Load?
- A. Send data to a PDF template
- B. Write data to Salesforce objects
- C. Load data to an Interface object
- D. Post data to Salesforce APIs
Answer: B
NEW QUESTION 55
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It allows developers to create what-if calculations.
- B. It generates sample input and output JSON that can be easily used to build DataRaptors.
- C. It aggregates data elements that have been calculated separately.
- D. It verifies data types in the algebraic calculations of the calculation procedure.
Answer: B
NEW QUESTION 56
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Alert
- B. Formula
- C. Calculation
- D. Messaging
Answer: B,D
NEW QUESTION 57
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. Calculation Procedure
- B. OmniStudio Action
- C. DataRaptor Transform
- D. Calculation Matrix
Answer: A,D
NEW QUESTION 58
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
- A. DataRaptor Load
- B. DataRator Turbo Extract
- C. DataRaptor Transform
- D. DataRaptor Extract
Answer: C
NEW QUESTION 59
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 60
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To retrieve multiple data sources in a single response
- B. To minimize the number of elements to be configured
- C. To separate the user interface from changes in the data sources
- D. To achieve elastic scaling
Answer: A,C
NEW QUESTION 61
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Add more Step elements to create shorter pages.
- B. Pass the process type as an input parameter.
- C. Add more conditional views to branch the OmniScript into logical sections.
- D. Create a specific OmniScript for each business process.
Answer: C
NEW QUESTION 62
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. Calculation Matrices
- B. OmniStudio Action
- C. DataRaptor Transform
- D. DataRaptor Turbo
Answer: A
NEW QUESTION 63
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
- A. OmniScript
- B. Interaction Launcher
- C. OmniStudio Action
- D. DataRaptor
- E. FlexCards
Answer: A,D,E
NEW QUESTION 64
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
Answer: A
NEW QUESTION 65
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Enable the Responsive property
- B. Use card states
- C. Customize the styling
- D. Use flyouts
Answer: A,D
NEW QUESTION 66
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Integration Procedures
- B. Apex Remote
- C. DataRaptor
- D. Apex REST
Answer: A
NEW QUESTION 67
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 68
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. The FlexCard Wizard
- B. Lightning web components used in FlexCards
- C. Newport Design System used in FlexCards
- D. The FlexCard Designer
Answer: C,D
NEW QUESTION 69
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
- A. Replicate existing processes as-is
- B. Prefill data for users when possible
- C. Divide complex processes into sections
- D. Provide user help text
- E. Provide keystroke commands for data entry
Answer: B,C,D
NEW QUESTION 70
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. Calculation Procedure
- B. DataRaptor Extract
- C. DataRaptor Turbo
- D. Integration Procedure
Answer: D
NEW QUESTION 71
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. DataRaptor Extract Action
- B. Calculation Action
- C. Lookup
- D. Select
Answer: C
NEW QUESTION 72
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. HTTP Action
- B. Multi-select Input
- C. Radio Input
- D. Post to Object Action
- E. DataRaptor Post Action
Answer: A,B,E
NEW QUESTION 73
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A. Add an LWC component
- B. Add an Input Action to a Step
- C. Add a embedded FlexCard
- D. Add a new Step element with Input elements
Answer: D
NEW QUESTION 74
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