Latest Salesforce User-Experience-Designer Dumps for success in Actual Exam Nov-2023]
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Salesforce User-Experience-Designer Certification Exam is a valuable certification for designers who want to specialize in Salesforce design. It demonstrates their expertise in designing user experiences that are effective, engaging, and meet the needs of Salesforce users. Passing this certification exam can boost the careers of designers and open up new opportunities in the Salesforce ecosystem.
NEW QUESTION # 47
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?
- A. lighting design systems unmanaged package
- B. Lighting design systems zip
- C. sketch plugin
- D. SLDS validator
Answer: C
NEW QUESTION # 48
Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce?
Choose 2 answers
- A. Guidelines for voice and tone
- B. Full functional components
- C. In-App Guidance
- D. Blueprints and tokens
Answer: B,D
NEW QUESTION # 49
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose 2 answers.
- A. To avoid added long-term cost from oversight-driven rework
- B. To increase the speed of design compared to paper prototyping
- C. To enable iterative feedback from the users
- D. To eliminate the need for journey mapping during discovery
Answer: B,D
NEW QUESTION # 50
Which two UX design principles are key to creating excellent mobile user experiences?
Choose 2 answers
- A. Consistency. across device experiences
- B. Prioritization of content and UI elements on the screen
- C. Removal of all images for faster load times
- D. Increase the need for typing with the onscreen keyboard
Answer: A,B
NEW QUESTION # 51
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?
- A. Onboarding planning
- B. Training and support planning
- C. User interface planning
- D. Voice and tone planning
Answer: C
NEW QUESTION # 52
Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers
- A. Create a custom component on a Dashboard.
- B. Favorite the often-used object.
- C. Personalize the navigation bar.
- D. Add the object's related list to the Home page.
Answer: A,C
NEW QUESTION # 53
Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers
- A. Create a prioritization list and perform a feasibility analysis.
- B. Determine the change in scope and impact of each enhancement request.
- C. Reduce unexpected results by configuring and testing in & sandbox.
- D. Develop and deploy all enhancement requests before going live.
- E. Deploy enhancements with the feature and adjust scope accordingly.
Answer: A,B,D
NEW QUESTION # 54
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 2 answers
- A. Abundant
- B. Operable
- C. Robust
- D. Understandable
- E. Delightful
Answer: B,D
NEW QUESTION # 55
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
- A. Conduct a workshop with stakeholders to align on the current state and build consensus.
- B. Recommend Field Level Validation to ensure users are entering the correct data.
- C. Tell the customer they need to improve operations before any work can be done.
- D. Log the findings and move forward with presenting possible solutions.
Answer: A
NEW QUESTION # 56
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
- A. Reframing products in terms of user value over features and functions
- B. Prioritize engagement number of impressions
- C. Uncovering customer needs over broadcasting product benefits
- D. Releasing Salesforce updates in managed packages over unmanaged packages
- E. Prioritizing Innovation over copying the competition
Answer: A,B,E
NEW QUESTION # 57
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
- A. A split list of records and individual record detail can see on the same screen.
- B. Service representatives with lower resolution monitors will have a better user experience.
- C. Multiple subtabs can be beneath a single parent record.
- D. More than one detail item can be open at a time.
Answer: C
NEW QUESTION # 58
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?
- A. Responsive
- B. Proactive
- C. Reactive
- D. Refactored
Answer: A
NEW QUESTION # 59
What are two benefits of inclusive design?
Choose 2 answers
- A. Removing the need for 508 compliance
- B. Tailoring a solution to one type of user
- C. Reducing friction for users in achieving their goals
- D. Extending access to more users
Answer: C,D
Explanation:
Explanation
Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here: https://www.salesforce.com/blog/2020/11/what-is-inclusive-design.html.
NEW QUESTION # 60
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
- A. Permission Set.
- B. Field-level security
- C. Object Permissions.
- D. Custom Lightning Component.
Answer: D
NEW QUESTION # 61
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?
- A. Sketch plugin
- B. Lightning Design system Unmagaged Package
- C. Lightning Design system Zip
- D. SLDS Validator
Answer: A
NEW QUESTION # 62
Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers
- A. MyTrailhead
- B. Automated Invitations
- C. Einstain Bots
- D. Salesforce Connect
Answer: A,D
NEW QUESTION # 63
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers
- A. Create a just-in-time pop-up content based on new feature rollouts.
- B. Provide access to specific Trailhead or MyTrailhead content.
- C. Add links to a company dictionary or glossary of key terms.
- D. Add links to printable tipsheets or training videos.
- E. Provide the user with a site map of all the content.
Answer: A,C,E
NEW QUESTION # 64
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
- A. Configure minimum three steps
- B. Customize prompt theme
- C. Set prompt permissions
- D. Specify prompt scheduling
Answer: B,C
NEW QUESTION # 65
A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
Which research methodology should be used?
- A. Qualitative
- B. Qualification
- C. Quantizing
- D. Quantitative
Answer: A
NEW QUESTION # 66
Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers
- A. Use Salesforce Flow to help complete fields required for case closure.
- B. Complete relevant information about the customer using Lightning Record Pages.
- C. Design custom Lightning Web Components for the customer to complete.
- D. Open links in new windows when agents click on details from case widgets.
Answer: C,D
NEW QUESTION # 67
A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.
Which two steps should the designer take?
Choose 2 answers
- A. Find the appropriate component blueprint.
- B. Use a Lightning flow.
- C. Configure properties in App Builder.
- D. Use design tokens.
Answer: A,D
NEW QUESTION # 68
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
- A. Image of a magnifying glass
- B. Search button
- C. Search
- D. Image of a search button
Answer: A
NEW QUESTION # 69
Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?
- A. CSS loaded as a static resource
- B. App Builder styling property
- C. SLDS utility classes
- D. Styling hooks
Answer: B
NEW QUESTION # 70
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
- A. Chatter polls
- B. Visualforce App
- C. Custom Permission Sets
- D. Salesforce Surveys for user Satisfaction
- E. User Engagement Dashboard and Report
Answer: B,D,E
NEW QUESTION # 71
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