[Oct-2021] Pass PEGAPCBA84V1 Exam in First Attempt UpdatedPEGAPCBA84V1 Test4Cram Exam Question
Pegasystems Certification Dumps PEGAPCBA84V1 Exam for Full Questions - Exam Study Guide
NEW QUESTION 12
Select the use case that requires an integration by using robotic process automation (RPA).
- A. A drug trial management application submits trial data to a protected system through a secure connection.
- B. A service management application lists paint options sourced from a Pega Platform data object.
- C. An online ordering application submits credit card information to a payment processor through a web service.
- D. An order management application updates a customer profile in a legacy system that lacks an exposed API.
Answer: C
NEW QUESTION 13
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?
- A. Service level processing is halted until the assignment is completed.
- B. The user is notified that the maximum urgency value has been reached.
- C. Urgency value remains at 100, but other service level processing continues.
- D. Urgency value continues to increment as configured.
Answer: C
NEW QUESTION 14
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
- A. Add a filter condition where Create Date is greater than the current date.
- B. Select Highest to Lowest sort type for Create Date.
- C. Select Lowest to Highest sort type for Create Date.
- D. Make the Create Date the first column in the report.
Answer: B
NEW QUESTION 15
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?
- A. Configure a validate condition for the total cost field.
- B. Configure a field group list for all the room types.
- C. Configure a calculation for the total cost held.
- D. Configure a when condition for the total cost field.
Answer: B
Explanation:
https://collaborate.pega.com/question/test-process-flow
NEW QUESTION 16
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Fax a new insurance claim to the auto repair shop.
- B. Phone a customer for additional information about the case.
- C. Text the customer with status changes in an insurance claim.
- D. Assign a new insurance claim to a case worker to process.
Answer: C,D
NEW QUESTION 17
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Add a Persist case step to the case life cycle.
- B. Configure the case type to create temporary cases.
- C. Configure the stage to resolve the case.
- D. Add a decision shape to the process.
Answer: A,D
NEW QUESTION 18
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A. A view that presents the order status and delivery date details
- B. A view that updates with order status and delivery date details when the customer enters the order number
- C. A view that presents the order status, delivery date details, and a map with the path the package has traveled
- D. A view where the customer can enter their order number
Answer: B
NEW QUESTION 19
How do you provide users with guidance for completing a form and avoid the need for application training?
- A. Add the corresponding step to an appropriate stage.
- B. Add an optional action to the case to explain the task.
- C. Send a notification to the assigned user.
- D. Add an instruction to the assignment.
Answer: D
NEW QUESTION 20
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make credit check a spin-off case of credit card request.
- B. Make credit check a child case of credit card request.
- C. Make both loan request and credit check top cases.
- D. Make credit card request a child case of credit check.
Answer: B
NEW QUESTION 21
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
- A. Update the User A account to access the same portal as User
- B. Add the My Cases page to the User A profile.
- C. Update User A to the same role as User B.
- D. Add the My Cases page to the User A role.
Answer: C
NEW QUESTION 22
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. New customer obtains troubleshooting assistance by using a call center is a journey
- B. Customer obtains troubleshooting assistance is a journey
- C. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- D. Customer obtains troubleshooting assistance is a microjoumey
- E. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- F. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
Answer: A,D,F
NEW QUESTION 23
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?
- A. Route the request to a manager who assigns the agent.
- B. Route to a skilled member of a work group.
- C. Route requests to a skilled work group.
- D. Route to a work group based on the location.
Answer: C
NEW QUESTION 24
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Add an Item Retention alternate stage and define a process for retention of item.
- B. Add a decision in the Item Return process to change the stage when a return is not necessary.
- C. Replace the Wait step in the Item Return stage with a Change Stage step.
- D. Add a condition to skip the Item Return stage when a return is not necessary.
Answer: D
NEW QUESTION 25
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Decimal
- C. Picklist
- D. Integer
Answer: A
NEW QUESTION 26
In the first design sprint, during the initial workshop with an airline, you obtain several deliverables and outcomes. In the Answer area, identify the output type for each deliverable or outcome.
Answer:
Explanation:
NEW QUESTION 27
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- A. Add a parallel process for vehicle claims in the accident claim resolution stage.
- B. Add each vehicle claim as a child case of the accident claim.
- C. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
- D. Add an optional process to pause the accident case until the vehicle claims are paid.
Answer: C,D
NEW QUESTION 28
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
- A. Configure a time period for the request date as a weighted condition.
- B. Configure the apartment address as a basic condition.
- C. Configure the tenant name as a basic condition.
- D. Configure the request type as a weighted condition.
- E. Configure the apartment address as a weighted condition.
Answer: C,D,E
NEW QUESTION 29
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
- A. Configure a parallel process for each of the required approvals.
- B. Add the manager approval to an alternate stage in the case life cycle.
- C. Configure a single cascading approval based on an authority matrix.
- D. Add an optional process to each approval in the appropriate stage.
Answer: C
NEW QUESTION 30
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?
- A. Work queue
- B. Interested individual
- C. Owner
- D. Customer
Answer: A
NEW QUESTION 31
A shipping company uses a Pega application for order processing and fulfillment.
* The Membership level locally-sourced data type indicates the membership level of the customer.
* The Address data type is used to verify the customer-entered billing and shipping addresses against a Comprehensive database of postal addresses.
* The Delivery preference data type specifies whether the customer prefers the delivery person to call the
Customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Answer:
Explanation:
NEW QUESTION 32
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