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Salesforce Health-Cloud-Accredited-Professional Certification Exam consists of 60 multiple-choice questions and is timed at 90 minutes. Health-Cloud-Accredited-Professional exam covers various topics, such as patient management, care plan management, data analytics, and security. The test is administered online, and candidates must achieve a passing score of 68% or higher to earn the certification.
NEW QUESTION # 25
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
- A. Intelligent Document Automation
- B. Utilization Management
- C. Care Authorizations
- D. Integrated Care Management
Answer: A,C
NEW QUESTION # 26
What is the best practice when transitioning an org from Service Cloud to HC?
- A. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
- B. Approach depends on how each customer uses their org. Any other options may be used.
- C. Build out HC capabilities in a new org, then migrate all users and data.
- D. Migrate the entire org in place.
Answer: B
Explanation:
Reference and details below.
NEW QUESTION # 27
Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?
- A. Tasks
- B. Records
- C. Fields
- D. Objects
Answer: C
Explanation:
A is correct because enabling data protection details for fields is the entity that the administrator should enable within Data Protection and Privacy for Health Cloud to work in this scenario. Data protection details for fields allow users to specify the data protection level and data classification for each field on leads, contacts, and person accounts. This helps to identify and protect sensitive data, such as protected health information (PHI), and comply with privacy regulations, such as General Data Protection Regulation (GDPR).
NEW QUESTION # 28
Which entity in the new data model of Health Cloud can be used to store mappings between different coding systems such ICD and HCC codes?
- A. ContactPoint
- B. Codesets
- C. Identifier
- D. Codeset Bundle
Answer: B
Explanation:
Code Sets are the entity in the new data model of Health Cloud that can be used to store mappings between different coding systems such as ICD and HCC codes. Code Sets are a collection of codes that represent a specific concept or value in a terminology system1.
NEW QUESTION # 29
Which resource within health cloud facilitates the easy exchange of data between Health Cloud and the client Electronic Medical Records
- A. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model
- B. Health cloud has prebuilt connections for the top ten EMR's
- C. Health cloud has a lightning component button automatically configured to 'Export to EMR'
- D. Health Cloud has a built in HL7 integration Engine
Answer: A
Explanation:
Health Cloud does not have a built-in HL7 integration engine, so option A is incorrect. Option B is also incorrect, because Health Cloud does not have prebuilt connections for any EMRs. Option C is incorrect, because there is no such lightning component button automatically configured to export to EMR. Option D is correct, because Health Cloud provides data mappings from commonly used HL7 messages (such as ADT, ORU, and RDE) to the Health Cloud data model, which can help developers and integrators map the data from external systems to Health Cloud objects and fields12.
NEW QUESTION # 30
Which underlying object helps with sales compliance with sales agreements?
- A. Opportunities
- B. Contacts
- C. Forecasts
- D. Orders
Answer: D
Explanation:
Reference and details below.
NEW QUESTION # 31
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network.
What is available to extend the reporting capability of Health Cloud?
- A. Insights for Health Cloud
- B. Reporting unmanaged package
- C. CRM Analytics for Health Cloud
- D. Care Management Extension
Answer: C
Explanation:
Step-by-Step
CRM Analytics for Health Cloud:
Exact Extract:
"CRM Analytics for Health Cloud delivers prebuilt dashboards and extended analytics for monitoring care plans, outcomes, and adherence across networks and facilities." Reference:
Why Not Other Options?
Insights for Health Cloud: Not a standard reporting/analytics product for care plan adherence.
Reporting unmanaged package: Not mentioned in the latest Health Cloud documentation.
Care Management Extension: Refers to process automation, not analytics.
NEW QUESTION # 32
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
- A. Enhanced Timeline
- B. Patient Path
- C. Advanced Patient Card
- D. Enhanced Highlights Panel
Answer: C
Explanation:
In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.
* The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient's profile.
* It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.
* It's specifically designed to give providers and service representatives a 360-degree view of the patient's most important details.
Why not the others?
* A. Enhanced Highlights Panel - This is a general Salesforce feature to show record highlights, but it's not tailored to healthcare-specific patient insights.
* B. Enhanced Timeline - Useful for viewing chronological events (interactions, activities, encounters), but not for quick access to insurance/PCP details.
* D. Patient Path - This is a visual guide for patient journeys or care programs, not for surfacing key profile details.
Salesforce Health Cloud Reference:
# Salesforce Health Cloud Implementation Guide - Advanced Patient Card:
"Use the Advanced Patient Card to display a patient's most critical information-such as coverage, conditions, medications, and care team members-directly on the patient profile for easy reference and navigation."
* Salesforce Help: Advanced Patient Card
NEW QUESTION # 33
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone andwant to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Choose 3 answers
- A. Intelligent Appointment Management
- B. Experience Cloud for Health Cloud
- C. Provider Search
- D. Intelligent Form Reader
- E. Assessments and Recommendations
Answer: A,B,C
Explanation:
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
* Experience Cloud for Health Cloud:
* Allows creation of patient-facing portals for self-service appointment booking and information access.
* Extract:
"Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions." (Source: Administer Health Cloud - Experience Cloud)
* Intelligent Appointment Management:
* Offers advanced scheduling features and automation to reduce wait times and manual booking.
* Extract:
"Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows." (Source: Administer Health Cloud - Intelligent Appointment Management)
* Provider Search:
* Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
* Extract:
"Provider Search empowers patients to search for providers and book appointments online through self- service portals." (Source: Administer Health Cloud - Provider Search)
* Why not A or D?
* Intelligent Form Readeris used for document capture, not for scheduling or self-service.
* Assessments and Recommendationsare used for care management, not scheduling.
NEW QUESTION # 34
Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality.
Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?
Choose 3 answers
- A. Enable Chatter settings from Setup.
- B. Log a support case to have person accounts enabled.
- C. Enable contacts to relate to multiple accounts.
- D. Enable person accounts from Setup.
- E. Make data protection details available in records.
Answer: A,C,E
NEW QUESTION # 35
Which two data exchange standards support clinical data in Health Cloud?
Choose 2 answers
- A. SDTM v3.2
- B. DICOM 3.0
- C. FHIR R4
- D. HL7 v2
Answer: C,D
Explanation:
Step-by-Step
Supported Data Exchange Standards:
Health Cloud natively supports modern clinical data standards such as FHIR R4 and traditional messaging formats like HL7 v2 for interoperability and data exchange.
Exact Extract:
"Health Cloud supports industry standards for data exchange, including FHIR R4 and HL7 v2, to enable clinical interoperability with EHR systems and other healthcare platforms." Reference:
Why Not Other Options?
DICOM 3.0: Used for imaging, not clinical data exchange in Health Cloud.
SDTM v3.2: Used for clinical trials data, not general patient/clinical data exchange in Health Cloud.
Conclusion:
FHIR R4 and HL7 v2 are the two standards officially supported for clinical data in Health Cloud.
NEW QUESTION # 36
A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes.
Which Health Cloud capability should a consultant leverage to assist the provider?
- A. Virtual Care
- B. Integrated Care Management
- C. Intelligent Appointment Management
- D. Medication Management
Answer: D
Explanation:
* Medication Management in Health Cloud enables providers to view all of a patient's prescription history in one place, supporting medication reconciliation and review for better health outcomes.
Extract:
"Use Medication Management to track and review patient prescriptions, past and present, ensuring a comprehensive view of medication history and supporting care team collaboration." (Source: Administer Health Cloud - Medication Management)
* Other options (Intelligent Appointment Management, Virtual Care, Integrated Care Management) do not provide comprehensive medication tracking.
NEW QUESTION # 37
A customer wants to view a patient's health conditions and clinical encounters as a sequence patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?
- A. Add a record to the HealthCloudTimelineConfig custom setting.
- B. Create a new Timeline View Configuration record.
- C. Clone the HCTimeline FlexCard for customization.
- D. Create a new Timeline record within Setup.
Answer: B
Explanation:
To use the Enhanced Timeline functionality, a consultant needs to create a new Timeline View Configuration record and specify the object, fields, and filters for the timeline view. This allows the customer to view a patient's health conditions and clinical encounters as a sequence on the patient's Person Account page. Cloning the HCTimeline FlexCard, adding a record to the HealthCloudTimelineConfig custom setting, or creating a new Timeline record within Setup are not required for this functionality1.
NEW QUESTION # 38
An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.
Which step should the administrator take when implementing this change request?
- A. Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.
- B. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.
- C. Enable Timeline in Salesforce Setup, then configure and activate new timeline and add to the relevant Lightning record
- D. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the orientation to vertical.
Answer: D
NEW QUESTION # 39
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
- A. Verify Customer Identity Process Flow
- B. Customer Identity OmniScript Templates
- C. Identity Verification Flow Templates
- D. Reusable Verification FlexCards
Answer: A
Explanation:
To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the "Verify Customer Identity Process Flow" feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller's identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
Salesforce
Key Components:
Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
Salesforce
Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
Salesforce
Implementation Steps:
Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
Salesforce
Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
Salesforce
Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
Reference:
Verify the Caller
Protect Health Information by Verifying Caller Identity
NEW QUESTION # 40
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.
How should a consultant implement a robust system for the provider?
- A. Use a Package created by ISV (Independent Software Vendor) for Health Cloud.
- B. Create a custom FHIR Adapter to make calls to Health Cloud.
- C. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.
- D. Create an Apex class and leverage Intelligent Appointment Management.
Answer: B
Explanation:
When the default appointment management solutions in Salesforce Health Cloud are not viable, leveraging a prebuilt package from an Independent Software Vendor (ISV) is the most robust and efficient solution. These packages are designed to integrate seamlessly with Health Cloud, offering advanced features that meet specific requirements like external appointment scheduling.
Why ISV Packages Are Recommended:
* Purpose-Built: Designed for healthcare providers, these packages address appointment management complexities out of the box.
* Seamless Integration: Built on Salesforce, these solutions are easily customizable and work with existing Health Cloud features.
* Scalability: Offers long-term adaptability for growing healthcare organizations.
Why Other Options Are Incorrect:
* Apex Class and Intelligent Appointment Management: Requires custom development, which can be costly and time-consuming.
* EHR Routing System: External EHR systems often require complex integrations and may not align with Health Cloud workflows.
* Custom FHIR Adapter: FHIR Adapters are typically used for clinical data exchange, not appointment management.
References:
ISV Solutions for Salesforce Health Cloud
Salesforce Health Cloud Appointment Management
NEW QUESTION # 41
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