Updated Aug-2021 Test Engine to Practice Test for 46150T Exam Questions and Answers!
APSS Avaya Solutions for Midsized Customers Online Test Certification Sample Questions and Practice Exam
NEW QUESTION 13
A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?
- A. Basic Edition
- B. Select Edition
- C. Preferred Edition
- D. Server Edition
- E. Essential Edition
Answer: C
NEW QUESTION 14
You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer.
The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
- A. Desktop Trigger
- B. Standard Edition
- C. Workforce Management
- D. Quality Management Edition
Answer: C
NEW QUESTION 15
Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)
- A. Preferred Edition
- B. Basic Edition
- C. Essential Edition
- D. Select Edition
- E. Server Edition
Answer: D,E
NEW QUESTION 16
Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)
- A. Web RTC High Availability
- B. Cloud Operations Manager
- C. Simplified Web Self-Administration
- D. Avaya Call Reporting
- E. Media Manager
Answer: D,E
NEW QUESTION 17
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Preferred Edition
- B. Basic Edition
- C. Select Edition
- D. Essential Edition
- E. Server Edition
Answer: D
NEW QUESTION 18
Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)
- A. Avaya IX TM Meetings
- B. Avaya Contact Center Select
- C. Avaya IX TM Workforce Engagement Select
- D. Avaya IX TM Spaces
- E. Avaya IX TM Contact Center
Answer: B,C
NEW QUESTION 19
You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
- A. Desktop Trigger
- B. Standard Edition
- C. Recorder Edition
- D. Workforce Management
- E. Quality Management Edition
Answer: D
NEW QUESTION 20
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
- A. IPOSS includes remote diagnostic capabilities.
- B. Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
- C. IPOS Scan be sold under wholesale and co-delivery models.
- D. Default coverage hours for IPOSSare365x 24.
- E. IPOSS includes major software upgrades, updates and patches.
Answer: B,C
NEW QUESTION 21
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Desktop Trigger
- B. Standard Edition
- C. Recorder Edition
- D. Workforce Management
- E. Quality Management Edition
Answer: D
NEW QUESTION 22
A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya Web RTC soft clients
- B. Avaya IX Conference Phones
- C. Avaya IP Office TM
- D. Avaya J139 desk phones
- E. Avaya Aura®
Answer: A,B
NEW QUESTION 23
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya IP Office TM
- B. Avaya Vantage K165 endpoints
- C. Avaya J-169 desk phones
- D. Avaya DECT-6 wireless endpoints
- E. Avaya Aura®
Answer: B,D
NEW QUESTION 24
A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya Web RTC soft clients
- B. Avaya IX Conference Phones
- C. Avaya IP Office TM
- D. Avaya Aura
- E. Avaya J139 desk phones
Answer: B,E
NEW QUESTION 25
You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?
- A. Cloud Operations Manager
- B. Simplified Web Self-Administration
- C. Avaya Call Reporting
- D. Avaya IX TM Spaces
- E. IP Office Media Manager
Answer: D
NEW QUESTION 26
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Increase profitability
- C. Improve the customer experience
- D. Add secure mobility features
- E. Grow my business
Answer: C,E
NEW QUESTION 27
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Integrate and re-use equipment l already own
- C. Improve the customer experience
- D. Add secure mobility features
- E. Grow my business
Answer: B,C
NEW QUESTION 28
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. 1 week
- B. Less than 4 hour
- C. Less than 1 hour
- D. 1 day
Answer: D
NEW QUESTION 29
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. J139
- B. K165
- C. K155
- D. J129
- E. J179
Answer: C
NEW QUESTION 30
Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
- A. Live monitoring
- B. Inbound email processing
- C. Web communications
- D. Supervisor actions
- E. Report creation
Answer: B
NEW QUESTION 31
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya IP Office TM
- B. Avaya Vantage K165 endpoints
- C. Avaya J-169 desk phones
- D. Avaya Aura
- E. Avaya DECT-6 wireless endpoints
Answer: B,E
NEW QUESTION 32
Cloud Operations Manager (COM) is a new management utility.
What does it manage?
- A. Up to 30 Avaya IP Office TM system inventories
- B. Up to 3000 Avaya IP Office TM systems
- C. Up to 30,000 call recordings
- D. Up to 3000 Avaya IP Office TM users
- E. Up to 30 Avaya Aura systems
Answer: B
NEW QUESTION 33
Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)
- A. VMware
- B. Linux Server
- C. Hyper-V
- D. IP500 V2
- E. Cloud computing platform
Answer: A,B,C,E
NEW QUESTION 34
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