Valid Order-Management-Administrator Test Answers & Salesforce Order-Management-Administrator Exam PDF
Salesforce Order-Management-Administrator Certification Real 2024 Mock Exam
NEW QUESTION # 15
A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
- A. Order
- B. Payment
- C. Order Payment Summary
- D. Payment Method
Answer: C
Explanation:
Explanation
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&t
NEW QUESTION # 16
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
- A. Fulfillment Error
- B. Order Summary Exception
- C. Order Error
- D. Process Exception
Answer: D
Explanation:
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
NEW QUESTION # 17
Order Allocation should work on Order Items in which status?
- A. Pending
- B. created
- C. Ordered
- D. Awaiting Allocation
Answer: D
Explanation:
Order Allocation should work on Order Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm&type=5
NEW QUESTION # 18
What three steps are required when deploying changes via change sets?
- A. Upload the change set to the target org
- B. Deploy the change setin the target org
- C. Create the change set in the sandbox org
- D. Add the change set to the release schedule in the target org
- E. Approve the change set in the sandbox org
Answer: A,B,C
Explanation:
Explanation
Three steps that are required when deploying changes via change sets are:
Create the change set in the sandbox org. This is the first step where the administrator selects the metadata components that they want to deploy and adds them to a change set in the source org, which is usually a sandbox org.
Upload the change set to the target org. This is the second step where the administrator sends the change set from the source org to the destination org, which is usually a production org or another sandbox org.
The administrator needs to have a deployment connection with the target org and permission to upload change sets.
Deploy the change set in the target org. This is the final step where the administrator validates and deploys the change set in the destination org. The administrator needs to have permission to deploy change sets and resolve any deployment errors or warnings.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_deploy.htm&type=5
NEW QUESTION # 19
Which three options are the main types of building blocks when working in Flow Builder?
- A. Data lookups
- B. Connectors
- C. Resources
- D. Async processes
- E. Elements
Answer: B,C,E
Explanation:
The main types of building blocks when working in Flow Builder are:
Elements: These are the components that define the logic and functionality of a flow. Elements include actions, assignments, decisions, loops, screens, subflows, and waits.
Resources: These are the variables, constants, formulas, collections, and record choice sets that store data in a flow. Resources can be used as inputs or outputs for elements.
Connectors: These are the arrows that connect elements and resources in a flow. Connectors determine the sequence and direction of the flow execution. Reference: [Flow Building Blocks]
NEW QUESTION # 20
How can an administrator allow an org to publish a change set to another org?
- A. In the target org: Open Deployment Settings, Click Edit next to the source org. Select Allow Inbound Changes and Click Save
- B. In the source org: Open Publish Settings, Select the checkbox next to the environment to publish to and Click Save
- C. In the source org: open Deployment settings, Select the environments to publish to and Move them to the enabled list
- D. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list
Answer: D
Explanation:
The correct way for an administrator to allow an org to publish a change set to another org is to open Deployment Settings in the target org, select the environments to allow publishing from and move them to the Enabled list. This creates a deployment connection between the source org and the target org, which allows the source org to upload change sets to the target org. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5
NEW QUESTION # 21
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?
- A. Order Payment Summaries
- B. Payments
- C. Payment Summaries
- D. Order Payments
Answer: A
Explanation:
The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. This object represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5
NEW QUESTION # 22
What is the required amount of test code coverage when deploying an Apex class?
- A. 0.65
- B. 0.85
- C. 0.55
- D. 0.75
Answer: D
Explanation:
Explanation
The required amount of test code coverage when deploying an Apex class is 75%. This means that at least
75% of the Apex code must be covered by unit tests, and all of those tests must complete successfully.
Verified
References:https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_deploying_ant_depl
NEW QUESTION # 23
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?
- A. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel
- B. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel
- C. Modify the compact layout on the Credit Memo object
- D. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
Answer: C
Explanation:
Explanation
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm&type=5
NEW QUESTION # 24
Which set of conditions is required for an Order Summary object to be created?
- A. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
- B. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and the Create OrderSummary Process is installed.
- C. An Order is created, its status is set to Draft, Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
- D. An Order is created, the Create Order Summary Process is installed and the Create Order Summary Process is active
Answer: D
Explanation:
The Order Summary object is a custom object that stores information about an order, such as the total amount, the number of items, and the fulfillment status. The Order Summary object is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. The process and the flow are part of the Order Management package and must be installed and activated for the order summary object to be created. Reference: Order Management Lifecycle, Order Management Objects, Configure Order Management Flows
NEW QUESTION # 25
Which three steps should an administrator take to set up a mock payment gateway in a new org?
- A. Create a Payment Provider
- B. Create a Payment Gateway
- C. Create a Named Credential
- D. Create a CORS (Cross-Origin Resource Sharing) entry
- E. Create a Trusted Site Entry
Answer: A,B,C
Explanation:
To set up a mock payment gateway in a new org, an administrator should take the following steps:
Create a Payment Provider: This is a custom metadata type that defines the configuration and behavior of a payment gateway. A payment provider specifies the name, type, class, and endpoint of the payment gateway.
Create a Named Credential: This is a Salesforce feature that securely stores authentication information for connecting to external services. A named credential specifies the URL, identity type, authentication protocol, and certificate of the payment gateway.
Create a Payment Gateway: This is a custom object that represents an instance of a payment provider. A payment gateway references a payment provider and a named credential, and defines additional settings such as currency, mode, and timeout. Reference: Salesforce Payments and Order Management, [Named Credentials]
NEW QUESTION # 26
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order pet destination, totaling 3
- B. One Fulfillment Order per Fulfillment Location, totaling 2
- C. One Fulfillment Order
- D. One Fulfilment Order per item in the order, totaling 10
Answer: A
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 27
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Return
- B. Credit Memo
- C. Invoice
- D. Return Order Summary
Answer: B
Explanation:
Explanation
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 28
Which three statements are true about change sets?
- A. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- B. Change sets can only be sent between orgs that are affiliated with a production org
- C. A change request should be created when the admin wants to send customizations from the current org to another org
- D. Sending a change set between two orgs requires a deployment connection
- E. Change sets can contain only modifications made through the Setup menu
Answer: B,D,E
Explanation:
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
NEW QUESTION # 29
A user is encountering an error when attempting to save an Account record. What can an administrator use to research the issue?
- A. The Chrome Dev Tools Console
- B. The Problems tab within the developer console
- C. A user trace flag and debug log on the affected user
- D. Lightning Logs within Setup
Answer: C
Explanation:
Explanation
The best way for an administrator to research the issue when a user is encountering an error when attempting to save an Account record is to use a user trace flag and debug log on the affected user. A user trace flag enables debug logging for a specific user, and a debug log captures database operations, system processes, and errors that occur when executing a transaction or running unit tests. The administrator can use these tools to identify the root cause of the error and fix it accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htm&type=5https://help.salesforce.c
NEW QUESTION # 30
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?
- A. Write an Apex class with the validation rules and expose it as an Invocable Action
- B. Use an AppExchange solution
- C. Use a Salesforce Labs solution
- D. Handle this in the Commerce System originating the Orders.
Answer: D
Explanation:
The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference: B2C Commerce Integration, Order Management Lifecycle
NEW QUESTION # 31
What can an administrator use to control what inventory is exposed on specific selling channels?
- A. Selling Channel Status
- B. Selling Channel Flag
- C. Product Eligibility Flag
- D. Product Filter Status
Answer: C
Explanation:
The Product Eligibility Flag is a custom field on the Product object that indicates whether a product is eligible for a specific selling channel. An administrator can use this field to control what inventory is exposed on different channels, such as web, mobile, or store. For example, if a product has the Product Eligibility Flag set to Web Only, it will not be available for other channels. Reference: Order Management Objects, [Product Eligibility Flag]
NEW QUESTION # 32
An Order contains products that will need to be shipped to multiple addresses. How does this affect fulfillment?
- A. Multiple Order Delivery Group Summaries will be created
- B. Multiple Order Payment Summaries will be created
- C. Multiple Invoices will be created
- D. Multiple Fulfillment Orders will be created
Answer: D
Explanation:
When an order contains products that will need to be shipped to multiple addresses, multiple fulfillment orders will be created. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location and shipped to a specific address. A fulfillment order can have one or more fulfillment order lines, which are the products that are included in the fulfillment order. An order can have one or more fulfillment orders, depending on how many locations and addresses are involved in the order fulfillment. Reference: Order Management Objects, Order Fulfillment Flows
NEW QUESTION # 33
An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?
- A. Open the Flow, Select Debug, Provide the input values, Select Run
- B. Open the Flow and select Attach to Live Session. Provide the Session Id. Select Attach
- C. Open the Flow and select Attach to Live Session and Provide the Order Number
- D. Open the Flow, Select Debug with inputs. Provide the input values, select Run
Answer: D
Explanation:
Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
NEW QUESTION # 34
How can an administrator quickly examine the relationships between several objects?
- A. File a support case asking for a data relationship diagram
- B. Download it from the Partner Community
- C. Generate an Entity Relationship Diagram by going to Data in Setup
- D. Goto SchemaBuilder and check the boxes next to the objectnames
Answer: D
Explanation:
Explanation
The best way for an administrator to quickly examine the relationships between several objects is to go to Schema Builder and check the boxes next to the object names. Schema Builder is a tool that allows administrators to view and modify the data model of their org in a graphical interface. Schema Builder shows the objects and fields in the org, as well as the relationships between them. The administrator can use Schema Builder to select the objects that they want to examine, and see how they are connected to each other. Verified References:https://help.salesforce.com/s/articleView?id=sf.schema_builder.htm&type=5
NEW QUESTION # 35
Which three objects need to be utilized when creating orders using the composite API?
- A. Product
- B. Contact
- C. Order Summary
- D. Pricebook Entry
- E. Account
Answer: B,D,E
Explanation:
The Pricebook Entry, Contact, and Account objects are required when creating orders using the composite API. The composite API is a REST API that allows creating multiple records in one request. To create an order using the composite API, an administrator needs to provide the following information:
The Account ID of the customer who placed the order
The Contact ID of the customer who placed the order
The Pricebook Entry IDs of the products that are ordered
The quantity and unit price of each product
The order status and currency Reference: [Create Orders Using Composite API], [Composite Resources]
NEW QUESTION # 36
Which two practices ate needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects?
- A. The names must be an exact match
- B. The names must only contain letters and underscores
- C. The types must match within reason
- D. The types must be an exact match (i.e. String to String)
Answer: A,C
Explanation:
Explanation
Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:
The types must match within reason. The data type of the custom attribute in Order Management must match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.
The names must be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. Forexample, if the attribute is named "kitItem" in B2C Commerce, it must also be named "kitItem" in Order Management.
Verified References:
https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManage
NEW QUESTION # 37
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
- A. Replacement Order
- B. Fulfillment Order
- C. Return Order
- D. Change Order
- E. rma order
Answer: B,C,D
Explanation:
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 38
When a new Payment Summary is created, an email should be sent to the owner of the associated account and an approval after review should be required. What three steps should the administrator do to implement this functionality?
- A. Create a flow to send an email to the owner of the associated account when a payment summary is created
- B. Create an email alert action
- C. Create an approval process on the Payment Summary object
- D. Create a trigger flow when the payment summary is created with an email flow node
- E. Create an email template
Answer: B,C,E
Explanation:
Three steps that the administrator should do to implement this functionality are:
Create an email template. An email template is a reusable message that contains merge fields that are populated with data from records when the email is sent. The administrator can create an email template for the Payment Summary object that includes information such as the payment amount, date, status, etc.
Create an email alert action. An email alert action is a type of action that sends an email to one or more recipients when a flow executes. The administrator can create an email alert action that uses the email template created in the previous step and sends it to the owner of the associated account when a new Payment Summary is created.
Create an approval process on the Payment Summary object. An approval process is a way to automate the approval of records based on certain criteria and actions. The administrator can create an approval process on the Payment Summary object that requires an approval after review from a designated approver.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.email_templates_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_action_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_processes.htm&type=5
NEW QUESTION # 39
A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?
- A. Change Order
- B. Cancel Order
- C. Suspend Order
- D. Return Order
Answer: B
Explanation:
The object that is created and linked to the Order Summary when a customer cancels an order prior to fulfillment is Cancel Order. A Cancel Order is a record that represents a cancellation request for an order or part of an order. A Cancel Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the cancellation reason, status, date, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_cancel_order.htm&type=5
NEW QUESTION # 40
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