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Certification Path
The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Connectivity | 15% | - Third-party and CRM integration - Web services and APIs - Avaya Aura Session Manager integration |
| Topic 2: Implementation Preparation | 20% | - Pre-installation planning - Architecture overview - Licensing and security - System requirements |
| Topic 3: Validation & Troubleshooting | 15% | - Fault isolation and resolution - Post-implementation verification - Monitoring and logging |
| Topic 4: Installation | 20% | - Database and platform configuration - CCT server installation - Multimedia components setup |
| Topic 5: Configuration | 30% | - CCT core configuration - Multimedia channels (email, chat, web) - Agent desktop and user profiles - Routing and skill management |
