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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Performance verification - Fault diagnosis and monitoring - Common issue resolution |
| Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Interface cards and endpoint support - Control units and expansion modules |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which outcome can be prevented with a correctly designed multi-site SCN solution?
A) Compromised ACD routes
B) Oversubscribed VMPro ports
C) Oversubscribed voice Mail storage
D) Tromboned calls
2. Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
A) SET SMBLIC 1
B) SET PHNIC 011
C) SET LIC 1
D) SET AUTH 0
3. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Development Tracing
B) Resource View
C) Snapshot
D) Continuous log
E) Selective View
4. What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?
A) 3
B) 8
C) 6
D) 4
5. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) VoiceMail Pro Clint
B) Avaya telephones
C) IP Office Manager
D) one-X Portal for IP Office
E) one-X Portal
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: C | Question # 5 Answer: B,C |
