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Avaya 132-S-708 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Self-Service Fundamentals & Architecture | 25% | - Avaya Voice Portal / Experience Portal architecture - Components and deployment models - Sizing and capacity planning |
| Design Tools & Development | 25% | - Avaya Dialog Designer - VoiceXML application design - Call flow and logic design |
| Integration & Solution Design | 20% | - Routing and agent transfer logic - Contact center and CTI integration - Database and third-party system integration |
| Speech & Media Components | 20% | - Media processing and hardware - Speech recognition and text-to-speech - Prompt and grammar design |
| High Availability & Troubleshooting | 10% | - Performance monitoring and troubleshooting - Failover and redundancy design |
