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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Working with Targets | - KPI documentation processes - Challenges in working with targets - Negative behaviors when setting - Targets in practice |
| The World of KPIs | - Governance - KPIs concept map - Challenges in performance measurement - Organizational levels - The value added by KPIs |
| Data Visualization | - Guidelines to design efficient templates - Usability in terms of visual design - Best practices in dashboard design - Scorecard and dashboard examples - Best practices in scorecard design |
| Understanding KPIs | - KPI lifecycle - KPI related terminology - SMART objectives decomposed |
| KPI Project Coordination | - The business case for KPI implementation - KPI project plan - KPI workshop briefing pack - Primary and secondary data sources |
| Data Gathering | - Guidelines to improving - KPI reporting data sources - Communication with data custodians - Community of Practice - KPI activation tools - Data quality dimensions - KPI activation techniques |
| KPI Documentation | - Organizational KPI libraries development - KPI documentation form functions - KPI documentation process - KPI documentation form design - Weights and Indexes |
| KPI Taxonomy | - Interdisciplinary systemic worldview - KPI DNA map - KPI use case scenarios |
| KPI Selection | - KPI selection sources - KPI selection techniques - KPI selection for organizational scorecard |
| KPI Measurement | - Data gathering communication - KPI report - Change log |
| KPI Typology | - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs - Leading vs lagging KPIs |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
The KPI Institute Certified KPI Professional Sample Questions:
1. In which stage of the Value Flow Analysis should "Time to complete an order (# / time)" be monitored?
A) Outcome
B) Process
C) Input
D) Output
2. What are the most common challenges in data gathering?
A) Timeliness, completeness and accuracy
B) Accuracy and consistency
C) Timeliness, accuracy and data visualization
D) Timeliness and integrity
3. Which of the following is not a performance management tool?
A) Initiative
B) Key Performance Indicator
C) Objective
D) Factoring
4. Which of the following design features for graphs should be used?
A) Listing the name and legend of the graph
B) Overlapping different types of graphs one on top of the other
C) Dark backgrounds
D) Strong grid bars
5. Which KPI should be used to balance "New customers (#)"?
A) Time to process orders (# / time)
B) Customer complaints due to poor service or product quality (%)
C) Increase market share to 20% by the end of the year
D) Profitable customers (%)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
