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Cisco 642-445 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco CallManager Configuration and Administration | - Dial plan implementation - Call routing configuration - Device and endpoint management |
| Topic 2: Quality of Service (QoS) for Voice | - Voice traffic prioritization - Bandwidth management and marking |
| Topic 3: Survivability and Redundancy | - Failover mechanisms - SRST (Survivable Remote Site Telephony) |
| Topic 4: IP Telephony Features and Services | - Cisco Unity voicemail integration - Auto-attendant and call features |
| Topic 5: Voice Gateway Integration | - PSTN connectivity - MGCP, H.323, and SIP configuration |
| Topic 6: IP Telephony Call Processing | - Call admission control - Call routing logic and transformations |
