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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Problem Resolution | - Software troubleshooting techniques - Common system and device issues - Hardware troubleshooting methodology |
| Topic 2: Operating Systems | - Windows operating system features and tools - Command-line tools and utilities - System configuration and maintenance |
| Topic 3: Operational Procedures | - Safety procedures and environmental controls - Documentation and change management - Professionalism and communication |
| Topic 4: Hardware and Devices | - PC components and peripherals - Printers and imaging devices - Mobile devices and accessories |
| Topic 5: Networking | - Basic network troubleshooting - Wireless networking and configuration - Network types and protocols |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. A technician has imaged Windows 7 to a new drive and installed it into the PC. The PC, however, will not boot the new disk. Using the recovery console, which of the following should the technician try NEXT?
A) Mark the partition as clean in diskpart
B) Select the bootable partition in fdisk
C) Mark the disk active in diskpart
D) Fix the master boot record with fdisk
E) Use the bootcfg /rebuild command to recreate the mbr
2. An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?
A) MSCONFIG
B) Administrative Tools
C) Disk Management
D) Task Manager
3. A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?
A) Administrator
B) Remote Desktop Users
C) Standard
D) Power User
4. A technician has booted a computer several times. Each time the technician observes a BSOD with the same stop error. This indicates which of the following?
A) Failing hard drive
B) Failing network card
C) Incorrectly set hard drive jumpers
D) Bad CPU
5. A user has unintentionally and unknowingly hit a key combination that flipped the screen image upside down. Which of the following should a technician do to resolve the user's issues?
A) Press the CTRL+TAB+1 key combination on the keyboard.
B) Press the CTRL+SHIFT+HOME key combination on the keyboard.
C) Press the CTRL+CAPS LOCK+ESC key combination on the keyboard.
D) Press the CTRL+ALT+ARROW UP key combination on the keyboard.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |


