GAQM ISO / IEC 20000 ITSM - Foundation Certificate : ITSM-Fnd

  • Exam Code: ITSM-Fnd
  • Exam Name: ISO / IEC 20000 ITSM - Foundation Certificate
  • Updated: Sep 19, 2026
  • Q & A: 0 Questions and Answers

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GAQM ITSM-Fnd Exam Overview:
Certification Vendor:Global Association for Quality Management (GAQM)
Exam Name:ISO / IEC 20000 ITSM - Foundation Certificate
Exam Number:ITSM-Fnd
Exam Duration:60 minutes
Available Languages:English
Passing Score:70%
Related Certifications:ISO 20000 - ITSM Certificate
Real Exam Qty:40
Exam Price:USD 100
Exam Format:Multiple Choice Questions
Recommended Training:ISO / IEC 20000 ITSM - Foundation Certificate Training
Exam Registration:GAQM Official Website
GAQM Official Certification Page
Exam Way:Online proctored exam
Pre Condition:No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance.
Official Syllabus URL:https://gaqm.org/certifications/iso_certifications/iso-iec-2000-fnd
GAQM ITSM-Fnd Exam Syllabus Topics:
SectionObjectives
Topic 1: Implementation and Documentation- Practical Application
  • 1. Supporting tools and practices
    • 2. Implementation techniques
      • 3. Process descriptions
        • 4. Required documentation
          Topic 2: Introduction to IT Service Management- IT Service Management Concepts
          • 1. Service management principles
            • 2. Business and customer alignment
              Topic 3: Service Management Processes- Core Service Management Processes
              • 1. Resolution processes
                • 2. Service delivery processes
                  • 3. Relationship processes
                    • 4. Service support processes
                      • 5. Control processes
                        Topic 4: Continual Improvement- Service Improvement
                        • 1. Continual service improvement
                          • 2. Performance monitoring
                            • 3. Operational effectiveness
                              Topic 5: ISO/IEC 20000 Fundamentals- ISO/IEC 20000 Standard Overview
                              • 1. Service Management System requirements
                                • 2. Purpose and scope of the standard

                                  ITSM-Fnd Exam FAQ — Your Trustworthy Helper

                                  Yes — download the free GAQM ISO / IEC 20000 ITSM - Foundation Certificate demo and judge the cram before paying. Purchases include one-year service: 365 days of update versions sent asap by email; renew afterward at 50% off.

                                  The GAQM ISO / IEC 20000 ITSM - Foundation Certificate is GAQM's certification exam for ISO / IEC 20000 ITSM - Foundation Certificate, at the Foundation level. Short on time? Focused, simple-to-use material is the fix. Related credentials include ISO 20000 - ITSM Certificate.

                                  No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance. Eligibility rules change over time, so verify the current requirements on the official page (official ITSM-Fnd exam page) before registering.

                                  The GAQM ISO / IEC 20000 ITSM - Foundation Certificate blueprint spans 5 domains — including Implementation and Documentation, ISO/IEC 20000 Fundamentals, Service Management Processes. The complete outline above lists every subtopic; budget your time by weight.

                                  Yes:

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