EXIN ITIL Foundation : ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which is an objective of the design coordination process?

A) To ensure service design packages are handed over to service transition
B) TO document the initial structure and relationship between services and customers
C) To ensure that all changes are assessed for their impact on service designs
D) TO handover new service level requirements to the service level management process

2. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change board
C) Emergency change advisory board
D) Urgent change authority

3. Which of the following should be documented in an incident model?
1 . Details of the service level agreement (SLA) pertaining to the incident
2 . Chronological order of steps to resolve the incident

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above

4. Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A) Transition planning and support
B) Design co-ordination
C) Change management
D) Service transition management

5. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) Continual service improvement (CSI) approach
B) RACI model
C) Incident model
D) The Deming Cycle

Solutions: