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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 13-17% | - The service value chain - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain |
| Topic 2: ITIL Guiding Principles | 15-19% | - Keep it simple and practical - Optimize and automate - Focus on value - Start where you are - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback |
| Topic 3: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 4: ITIL Service Management Framework | 2-4% | - ITIL guiding principles - ITIL service value system (SVS) - The four dimensions of service management |
| Topic 5: ITIL Practices | 34-38% | - Technical management practices - General management practices - Service management practices |
| Topic 6: The Four Dimensions of Service Management | 13-17% | - Information and technology - Value streams and processes - Partners and suppliers - Organizations and people |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
How should the ITIL Guiding Principle 'optimize and automate' be applied?
- A. By automating all activities immediately
- B. By optimizing processes before automating them
- C. By automating processes before optimizing them
- D. By replacing people with technology across all functions
Correct Answer: B 🗳️
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How do service providers contribute to the creation of service value for consumers?
- A. They replace consumers' responsibilities with their own services
- B. They eliminate the need for consumers to use any resources
- C. They determine the financial outcomes for consumers directly
- D. They reduce risks and provide resources through specialization
Correct Answer: D 🗳️
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What distinguishes 'continuous deployment' from continuous delivery?
- A. Continuous deployment automatically deploys changes to production
- B. Continuous delivery requires manual code integration
- C. Continuous deployment prevents frequent releases
- D. Continuous delivery eliminates testing activities
Correct Answer: A 🗳️
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A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
- A. Take Action
- B. Where are we now?
- C. What is the vision?
- D. Where do we want to be?
Correct Answer: C 🗳️
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What does a product specification primarily describe?
- A. Critical aspects, requirements, and characteristics of a product
- B. The process of merging code into a central repository
- C. The initial creation used for testing a product's design
- D. The ability of a system to remain operational
Correct Answer: A 🗳️
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