Preparation Process

ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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EXIN ITILSC-SOA Exam Syllabus Topics:

Section	Objectives
Organizing, Technology and Implementation	- Roles and Responsibilities 1. Service Owner 2. Process Manager 3. Process Practitioner 4. Process Owner - Technology and Implementation Considerations 1. Critical Success Factors and Risks 2. Implementation Challenges 3. Technology Architecture 4. Supporting Tools
Service Level Management	- Performance Management 1. Service Reviews 2. Service Reporting 3. Service Improvement Plans - Service Agreements 1. Underpinning Contracts 2. Service Level Requirements 3. Service Level Agreements 4. Operational Level Agreements
Business Relationship Management	- Customer and Business Relationships 1. Business Value Realization 2. Stakeholder Communication 3. Customer Requirements
Supplier Management	- Supplier Lifecycle 1. Supplier Evaluation 2. Contract Management 3. Supplier and Contract Database 4. Supplier Categorization
Financial Management for IT Services	- Financial Processes 1. Charging 2. Cost Models 3. Budgeting 4. Accounting 5. ROI and Value Analysis
Service Catalogue Management	- Catalogue Structure and Maintenance 1. Business Service Catalogue 2. Technical Service Catalogue 3. Catalogue Interfaces
Introduction to Service Offerings and Agreements	- Service Management as a Practice 1. Service Lifecycle 2. Business Value 3. Utility and Warranty - SOA Context 1. Strategy Management for IT Services 2. Business Case and ROI 3. Design Coordination
Service Portfolio Management	- Service Portfolio 1. Service Catalogue Relationship 2. Service Pipeline 3. Portfolio Methods
Demand Management	- Demand Analysis 1. Service Packages 2. Demand Modeling 3. Patterns of Business Activity 4. User Profiles