Microsoft Lync 2013 Depth Support Engineer : 074-338

  • Exam Code: 074-338
  • Exam Name: Lync 2013 Depth Support Engineer Exam
  • Updated: Aug 30, 2026
  • Q & A: 114 Questions and Answers

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Microsoft 074-338 Exam Syllabus Topics:
SectionObjectives
Topic 1: Federation, Mobility, and External Access- External access and mobility
  • 1. Edge Server configuration
    • 2. Mobile client connectivity
      - Federation configuration
      • 1. Public IM connectivity (PIC)
        • 2. Federation with external organizations
          Topic 2: Monitoring, Troubleshooting, and Maintenance- Troubleshooting scenarios
          • 1. Sign-in and connectivity issues
            • 2. Call quality and media failures
              - Monitoring tools and logs
              • 1. Event logs and trace analysis
                • 2. Lync monitoring reports
                  Topic 3: Installation, Configuration, and Deployment- Initial deployment tasks
                  • 1. Topology publishing and validation
                    • 2. Lync Server setup and prerequisites
                      - Client and server configuration
                      • 1. Client configuration and sign-in issues
                        • 2. User provisioning and policies
                          Topic 4: Lync Server 2013 Architecture and Core Components- Server roles and topology design
                          • 1. Front End, Edge, Director, Mediation roles
                            • 2. Topology Builder and deployment planning
                              - Infrastructure dependencies
                              • 1. Active Directory integration
                                • 2. DNS and certificate requirements
                                  Topic 5: Voice, Video, and Conferencing- Audio/Video and conferencing
                                  • 1. A/V conferencing policies
                                    • 2. Media quality and bandwidth management
                                      - Enterprise Voice configuration
                                      • 1. Voice routing and PSTN integration
                                        • 2. Dial plans and normalization rules
                                          Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                          Question 1

                                          You support a datacenter that consists of one pool running Microsoft Lync Server 2013. You deploy Microsoft System Center Operations Manager. You implement Enterprise Voice. Some users use a desktop phone to place and receive public switched telephone network (PSTN) calls with people outside of Lync. Some of these users report connectivity issues with incoming and outgoing calls. You need to test that users are able to place and receive calls with people outside of Lync. What should you do? (Each correct answer presents part of the solution. Choose two.)

                                          A. Create a watcher node and configure it for a default synthetic transaction.
                                          B. In the synthetic transaction, use the Test-CsPstnPeerToPeerCallcmdlet.
                                          C. In the synthetic transaction, use the Test-CsP2PAV cmdlet.
                                          D. Create a watcher node and configure it for an extended, non-default synthetic transaction.


                                          Question 2

                                          You support a customer with a Microsoft Lync Server 2013 environment. Your customer receives the following error Event ID 21022 LS AddressBook Server: "A Full dats file is corrupt The path \\fileserver\share\1-Webservices-1\ ABFites\0000000-0000-0000-0000-000000000
                                          \0000000000-0000-0000-0000-000000000000\F-0fd0.lsabs -file corrupted: Invailid Attibute id 0 in contact. Index: 7 GUID Guid: <1329aec4-da97-46e4-b995-1039c096f9el}
                                          Offset: 255." Users who have their Client Policy set to WebSearchandFileDownload report that they are not receiving updated information in the Lync address books. You need to ensure that users are able to download the address book. What should you do?

                                          A. Run the Update-CsUserDatabase cmdlet.
                                          B. Delete the rtcab and rtcab1 databases, and then run the Install-CsDatabase - ConfiguredDatabases cmdlet.
                                          C. Browse to your Lync file share, located at \\fileserver\share\1-Webservices-1\ ABFiles\0000000-0000-0000-0000-0000000000\000000000-0000-0000-0000- 000000000000. Delete all of the files, and then run the Update-CsAddressBook cmdlet.
                                          D. Run the Set-CsAddressBookConfiguration -Identity Global -EnableFileGeneration Strue cmdlet.


                                          Question 3

                                          You support Microsoft Lync Server 2013 servers in your customer's company network. You enable federation with a public instant messaging (IM) provider. Users of the public IM provider are unable to participate in IM conversations in your customer's organization. You need to ensure that the users of the public IM provider are able to participate in IM conversations. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                          A. Enable an archiving disclaimer to federated partners.
                                          B. Create a federation and public IM connectivity policy.
                                          C. Create a federated user access policy.
                                          D. Enable partner domain discovery.


                                          Question 4

                                          DRAG DROP You support Microsoft Lync Server 2013 servers in your customer's company network. The Lync topology includes one site named HQ, with two servers named LyncFE.contoso.com and LyncDir.contoso.com. The servers use Kerberos authentication for web services. The Kerberos authentication account name is contoso\kerberos. he account has been accidentally deleted from the Active Directory Domain Services (AD DS) database. Users are unable to sign in to Lync. ou need to restore Kerberos authentication. You remove
                                          Kerberos assignment
                                          for the missing
                                          account and enable the topology. n which order should you perform the next actions? (To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.)


                                          Question 5

                                          You administer Microsoft Lync Server 2013 clients and servers in your customer's
                                          network. All client computers run Windows 8 Enterprise and Microsoft Lync 2013.
                                          The computers are members of an Active Directory Domain Services (AD DS)
                                          domain named contoso.com. A user installs the Lync Windows Store App on his
                                          computer. He reports that he is unable to sign in to the Lync Windows Store App.
                                          The same user can successfully sign in by using Lync 2013. You need to diagnose
                                          the reason for the failure. What should you do?

                                          A. Open a Telnet session to the Lync server.
                                          B. Run nslookup against the internal DNS server.
                                          C. Flush the DNS cache on the client computer.
                                          D. Run nslookup against an external DNS server.


                                          Solutions:

                                          Question 1
                                          Answer: B,D
                                          Question 2
                                          Answer: C
                                          Question 3
                                          Answer: B,C
                                          Question 4
                                          Answer: Only visible for members
                                          Question 5
                                          Answer: B

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