Professional IT staff update the exam simulator engine every day — everything we sell is latest and valid. The Microsoft Dynamics CRM Application dumps at Test4Cram: 89 practice questions for the MB2-704 exam in 2026.
Microsoft MB2-704 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM Application |
| Exam Number: | MB2-704 |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Not specified (exam retired) |
| Passing Score: | 700/1000 |
| Exam Price: | USD 150 |
| Related Certifications: | Microsoft Dynamics CRM 2015 Microsoft Dynamics CRM |
| Real Exam Qty: | 40-60 |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Response |
| Sample Questions: |  |
| Exam Way: | Delivered through authorized Microsoft testing centers or online proctored delivery (when available during the exam's active lifecycle). |
| Pre Condition: | No formal prerequisite exams. Candidates should have practical experience using Microsoft Dynamics CRM 2015 applications and a basic understanding of sales and customer service processes. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/ |
Microsoft MB2-704 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Core Application Functionality | - Working with Dynamics CRM records - Data management and navigation - Business process flows - Activities and productivity tools |
| Goals, Analysis, and Reporting | - Goal metrics - Rollup queries - Goal management - Business analysis and reporting |
| Customer Service | - Case management - Entitlements and service contracts - Queues and routing - Service scheduling - Knowledge base |
| Sales Management | - Competitors and sales literature - Quotes, orders, and invoices - Lead management - Product catalog - Opportunity management |
Microsoft MB2-704 Exam: Engine Answers
The Microsoft Dynamics CRM Application is Microsoft's certification exam for Microsoft Dynamics CRM, at the Associate level. It's demanding enough to intimidate — timed practice is the cure. Related credentials include Microsoft Dynamics CRM, Microsoft Dynamics CRM 2015.
120 minutes for 40-60 questions. The Test4Cram APP engine imitates the real test — set timed exams, mark performance, point out mistakes — so exam day feels rehearsed.
The Microsoft Dynamics CRM Application blueprint spans 4 domains — including Customer Service, Goals, Analysis, and Reporting, Sales Management. The complete outline above lists every subtopic; our IT staff keep the material aligned daily.
No formal prerequisite exams. Candidates should have practical experience using Microsoft Dynamics CRM 2015 applications and a basic understanding of sales and customer service processes. Eligibility rules change over time, so verify the current requirements on the official page (official MB2-704 exam page) before registering.
USD 150 per attempt, 700/1000 to pass. Retakes cost the full fee — practice whenever you want with the 89 practice questions for the MB2-704 exam at Test4Cram.
Soon after payment you receive the Microsoft Dynamics CRM Application material by automatic email — about a minute, with Credit Card payment and a strict information system keeping money and data safe; our 7*24 service replies within 2 hours, even on official holidays. If you fail the corresponding MB2-704 exam within 60 days of purchase, we refund in full: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
Yes — download the free Microsoft Dynamics CRM Application demo and feel the engine before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.
Microsoft Dynamics CRM Application Sample Questions:
You want to create a weekly schedule for a resource
Which two settings should you configure when creating the schedule? Each correct answer presents part of the solution. Choose two.
- A. Work hours
- B. Start time
- C. End time
- D. Work days
Correct Answer: A,D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You use the service scheduling feature of Microsoft Dynamics CRM to manage inspection services.
You need to configure Microsoft Dynamics CRM with the following information:
- A junior inspector can supervise one inspection at a time.
- A senior inspector can supervise two inspections at a time.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
- A. Add a selection rule to the inspection service.
- B. Create a connection on the resource group that includes the inspectors.
- C. Configure the capacity on the resources for the inspectors.
- D. Create a connection on the resources for the inspectors.
Correct Answer: A,C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You need to create a dashboard that will include an external website.
Which component should you add?
- A. Web resource
- B. IFRAME
- C. Sub-grid
- D. Quick view
Correct Answer: B 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You are a marketing specialist. You receive an email message from a prospective client
who was referred to your company by a current client.
You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.
After tracking the email message, what should you do?
- A. Create a new account for the potential client and assign a follow-up phone call activity to a salesperson.
- B. Convert the email message to a lead, and assign it to a salesperson.
- C. Create a task, and set the Regarding field to the existing customer who referred the potential client.
- D. Convert the email message to an opportunity, and assign it to a salesperson.
Correct Answer: B 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You own an opportunity but need to allow other users to view and edit it.
What should you do?
- A. Create a connection for each user, add the sales team role, and add the connection to the opportunity.
- B. Create a connection for a team, add the sales team role, and add the connection to the opportunity.
- C. Add users to the access team on the opportunity.
- D. Add users to the access team template.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
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