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Microsoft MB7-231 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Management | 20% | - Creating & Maintaining Contacts - Classification & Profiling |
| Topic 2: Interactions & Document Management | 15% | - Document Logging & Attachments - Recording & Tracking Interactions |
| Topic 3: Campaigns & Segmentation | 15% | - Segmenting Contact Lists - Creating & Managing Campaigns |
| Topic 4: Relationship Management Setup | 20% | - Core Configuration Settings - Integration with Outlook & Other Modules |
| Topic 5: Opportunity & Task Management | 15% | - Scheduling & Assigning Tasks - Tracking Sales Opportunities |
| Topic 6: Relationship Management Overview | 15% | - Application Architecture & Components - Introduction to Relationship Management |
