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Microsoft MB7-232 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Item Management | - Warranty and repair handling - Service item tracking and history - Maintenance and service logs |
| Service Orders and Processing | - Service order lifecycle management - Service order execution and posting - Creating and managing service orders |
| Planning and Dispatching | - Service order scheduling - Dispatching technicians and resources - Resource planning and allocation |
| Service Management Setup | - Service cost and pricing setup - Service order setup and configuration - Service item and resource setup |
| Service Contracts | - Contract billing and renewal - Creating service contracts - Contract maintenance and tracking |
