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Nortel 920-172 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System setup and initialization - Toolkit installation procedures |
| Topic 2: Integration and Advanced Features | - Network control features - Telephony integration concepts |
| Topic 3: NCSS Communication Control Toolkit Overview | - System architecture and components - Communication control principles |
| Topic 4: Troubleshooting and Maintenance | - Fault detection and diagnostics - System recovery procedures |
| Topic 5: Operations and Administration | - System management tools - User and service administration |
