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Nortel 920-118 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Support | 15% | - Connectivity and communication problems - Diagnostic tools and methods - Common installation and configuration issues - Error resolution and recovery |
| Topic 2: Configuration & Integration | 30% | - TAPI interface setup - Connection and protocol settings - TAPVAgent configuration parameters - Integration with Symposium Call Center Server |
| Topic 3: Maintenance & Administration | 25% | - Log file management and monitoring - Backup and restore procedures - Routine maintenance tasks - Software updates and patches |
| Topic 4: TAPVAgent Installation | 30% | - Pre-installation planning and preparation - System requirements and compatibility - Installation procedures - Post-installation verification |
