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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) The appointment status is going from Scheduled to Completed.
C) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
D) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

2. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
B) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
C) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
D) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

3. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Define a Global Optimization job to run hourly.
B) Apply the Reshuffle action within the Gantt.
C) Write a batch Apex class to unschedule low priority work orders.
D) Create a custom Gantt action to call an Apex class to reschedule appointments.

4. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Visualforce page that creates a new Work Order record.
B) Define a Quick Action that creates a new Service Appointment record.
C) Define a Quick Action that creates a new Work Order record.
D) Define a Visualforce page that creates a newService Appointment record.

5. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Assets to Products
B) Work Orders to Assets
C) Work Orders to Products
D) Products to Accounts

Solutions: