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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Communication | - Integration Scenarios
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Service Processes | - Ticket and Case Management
|
| Master Data and Configuration | - Core Master Data
|
| Reporting and Analytics | - Service Reporting
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.
- A. They can attach Knowledge Base articles to tickets
- B. They can navigate to SAP JAM to search for Knowledge Base articles
- C. They can edit Knowledge Base articles in the agent workspace
- D. They can view Knowledge Base group updates in the Feed pane
Correct Answer: B,D 🗳️
Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.
- A. Create Business Roles
- B. Apply SDK solution
- C. Request new tenants
- D. Upload data using the Mass Data Maintenance Tool
Correct Answer: B,C 🗳️
For registered products, counter readings are recorded in which of the following facets?
- A. Items
- B. Measurement
- C. Measurement logs
- D. Maintenance plans
Correct Answer: C 🗳️
Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.
- A. Service requests
- B. Vendors
- C. Van stock
- D. Social media profiles
- E. Opportunities
Correct Answer: A,B,D 🗳️
Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.
- A. Service requests
- B. Recent orders
- C. Social media profiles
- D. Opportunities
- E. Currency conversion rates
Correct Answer: B,C,E 🗳️
