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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for consumers?

A) Consumers do not believe it is important to spend money on their IT.
B) HP does not offer repair services for consumers.
C) Consumers are concerned about mission critical response times for printing and computing repairs.
D) Consumers want to enhance their experience; they are searching for enjoyment.

2. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) configuration, deployment, security, and warranty
B) configuration, deployment, usage, and care
C) sales, pre-sales, post-sales, and customer satisfaction
D) ready to use, productive, enhanced customer experience, and peace of mind

3. Which statements are true about HP Services for Business Customers? (Select two.)

A) The Data Protection service can be configured in accordance with the customer's regulatory requirements
B) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
C) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
D) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.

5. What is the purpose of the HP Services portfolio?

A) to increase the cost of total services
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to extend the life of Printing and Personal Systems
D) to increase hardware refreshes in the business sector

Solutions: