Novell Service and support : 50-658

  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Jul 24, 2026
  • Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:
SectionObjectives
Messaging and Collaboration- GroupWise Support
  • 1. GroupWise administration and troubleshooting
    Security and Access Management- Access control systems
    • 1. Novell Access Manager concepts
      • 2. Authentication and authorization troubleshooting
        General Troubleshooting and Support Skills- Support Processes
        • 1. Technical support workflows
          • 2. Escalation procedures
            - Problem Diagnosis
            • 1. Incident analysis and resolution methodology
              • 2. System monitoring and diagnostics
                Client and Systems Management- Endpoint Management
                • 1. ZENworks configuration management
                  • 2. ZENworks asset management basics
                    Novell Enterprise Products Support- Infrastructure Services
                    • 1. Open Enterprise Server support concepts
                      • 2. Network service configuration and maintenance
                        - Directory Services
                        • 1. Novell eDirectory support and troubleshooting
                          • 2. Identity management fundamentals

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