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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes
A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) All of the above
2. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
A) Service level management
B) Problem management
C) Event management
D) Change management
3. Which statement about the emergency change advisory board (ECAB) is CORRECT?
A) The ECAB will be chaired by the IT Director
B) The ECAB will be used for emergency changes where there may not be time to call a full CAB
C) The ECAB considers every high priority request for change (RFC)
D) Amongst the duties of the ECAB is the review of completed emergency changes
4. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
A) Service Operation
B) Service Strategy
C) Service Design
D) Continual Service Improvement
5. Which of these statements about resources and capabilities is CORRECT?
A) Capabilities are types of service asset and resources are not
B) Resources are types of service asset and capabilities are not
C) Resources and capabilities are both types of service asset
D) Neither capabilities nor resources are types of service asset
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |


