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Microsoft 70-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Customization | - Workflows and automation rules - Service level management configuration - Self-service portal customization |
| Integration and Operations | - Monitoring and maintenance tasks - Data warehouse and reporting - Integration with System Center components |
| System Center Service Manager Architecture | - Service Manager components and architecture overview - Management packs and configuration model - Deployment topology and infrastructure planning |
| IT Service Management Processes | - Incident management lifecycle - Problem management processes - Change management workflows |
