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Microsoft 070-404 Exam Syllabus Topics:

Section	Objectives
Service Desk and Incident Management	- Problem management 1. Problem record handling 2. Root cause analysis processes - Incident management workflow 1. Work item templates and queues 2. Incident lifecycle configuration
Service Catalog and Request Fulfillment	- Service offerings 1. Service request workflows 2. Request offerings configuration
Reporting and Data Warehouse	- Reporting configuration 1. SSRS integration 2. Standard and custom reports
Configuration Management Database (CMDB)	- Service asset and configuration items 1. CI classes and relationships 2. Discovery and synchronization
Deploying and Configuring System Center Service Manager	- Installation and initial configuration 1. Service Manager management server setup 2. Prerequisites and system requirements - Management packs configuration 1. Importing and customizing management packs 2. Service Manager data warehouse integration
Security and Access Control	- User roles and permissions 1. Role-based access control (RBAC) 2. Active Directory integration