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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
B) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.
D) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.

2. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
B) The supervisor must be configured as both an agent and a mobile agent.
C) A mobile agent PC must be connected to the local phone at the agent location.
D) The agent must be configured as "nailed up" and not "call-by-call."
E) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.

3. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
B) add a redundant device pool to the Cisco Unified CallManager Group configuration
C) use an SRST reference in the device pool
D) add a second TFTP server to the cluster

4. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

A) Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
B) WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
C) Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
D) WebView 8.0(x) supports up to 25 concurrent reporting users.

5. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

A) The number of nailed-up agents with CTI OS cannot be more than 1156.
B) The number of call-by-call agents with CTI OS cannot be more than 1025.
C) There is no impact.
D) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
E) The number of mobile agents must be less than 500.

Solutions: