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Nortel 920-118 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance & Troubleshooting | - Operational maintenance
|
| Topic 2: Installation & Deployment | - System setup
|
| Topic 3: Call Handling & Agent Management | - Agent configuration
|
| Topic 4: Call Center Architecture (Symposium / TAPVAgent) | - Symposium Call Center Components Overview
|
