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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the IBM Support Assistant tool?

A) an IBM site where customer is able to download software products
B) an IBM tool that helps customers resolve issues with IBM software products
C) an IBM internal tool to open an Enhancement Request
D) an IBM tool for customer entitlement process

2. Where can content of a published Technote be found?

A) in the Lotus Notes FrontEnd Support teamroom
B) in CAST
C) in CCWIN
D) in RETAIN

3. What are three services that Passport Advantage offers to IBM entitled customers?

A) licensing
B) software upgrades
C) immediate response to technical calls
D) on-site 24x7 support
E) downloads
F) order new hardware

4. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the IBM Software Support Lifecycle website
B) the Lotus Notes FrontEnd Support teamroom
C) the taxonomy spreadsheet
D) the Tivoli Support Platform matrix webpage

Solutions: