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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 5 business days
B) 3 business days
C) 1 hour
D) 4 hours

2. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) Customer will not be contacted in national language for FastPath PMRs.
B) FastPath PMRs will not be worked on by the FrontEnd.
C) Customer will receive less Service for FastPath PMRs.
D) FastPath PMRs will be quickly transferred to BackEnd.

3. Which AQS level must be set in order to involve the BackEnd?

A) 5
B) 6
C) 1
D) 2

4. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Severeimpact and system running
B) Non-critical query
C) Non-critical or impacting support team
D) Criticalimpact or system down

Solutions: